Vanessa Estes
Pekin,IL
Summary
Friendly and polished Guest Service Representative brings proven experience in salon environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Tricoci University Of Beauty Culture
Peoria, IL
06.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Recruited clients for students to get practical experience.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Stylist
Styled Salon And Boutique
Bartonville, Illinois
02.2021 - 08.2021
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Crew Member
McDonalds
North Pekin, Illinois
06.2019 - 03.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Call Center Agent
Hinduja Global Solutions
Peoria, Illinois
07.2018 - 02.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Pizza Cook
Casey's General Store
Morton, Illinois
04.2017 - 06.2018
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Sales Associate
Walmart
Pekin, Illinois
12.2013 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Ordered supplies according to budget limitations and expected use levels.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Managed efficient cash register operations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
Education
Certification in Cosmetology - Cosmetology
Tricoci University of Beauty Culture
Peoria, IL01.2021
High School Diploma -
Pekin Community High School
Pekin, Illinois05.2011
Skills
- Guest Orientation
- Guest Satisfaction
- Amenities Information
- Calendar and Scheduling Software
- Cash Register Operations
- Office Support
- Office Equipment Operation
- Multitasking and Time Management
- Record Sorting and Filing
- Office Reception
- Clerical Support
- Call Answering and Routing
Timeline
Guest Service Representative
Tricoci University Of Beauty Culture
06.2021 - Current
Stylist
Styled Salon And Boutique
02.2021 - 08.2021
Crew Member
McDonalds
06.2019 - 03.2020
Call Center Agent
Hinduja Global Solutions
07.2018 - 02.2019
Pizza Cook
Casey's General Store
04.2017 - 06.2018
Sales Associate
Walmart
12.2013 - 10.2016
Certification in Cosmetology - Cosmetology
Tricoci University of Beauty Culture
High School Diploma -
Pekin Community High School
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