Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Crystal Brereton

Crystal Brereton

Salt Lake City,UT

Summary

Service-oriented Corporate Credit Manager with track record of consistently delivering highest levels of performance. Tactful and dynamic professional offering great acumen in sales generation and customer relationship management. Knowledgeable in financial and credit analysis, credit modeling and market status monitoring. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Nail Technician

Myself
Salt Lake City, UT
01.1999 - Current
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Communicated effectively with management concerning important customer issues.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Completed consultations with spa guests to determine nail care needs.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.

Project Coordinator (Contract)

Roger Knight Construction
West Valley City, UT
10.2021 - 03.2022
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Maintained database and spreadsheets with accurate inventory and status.

Credit Manager

Burton Lumber
Salt Lake City, UT
04.2014 - 04.2020
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Optimized credit approval and collection processes, improving operational efficiencies by over 90%.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments maintaining 85-95% current at month end.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Provided training and consulted with struggling teams to help meet monthly target goals.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Developed strategies to expedite payments and customer resolutions.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Optimized credit approval and collection processes, improving operational efficiencies by over Number%.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Compiled data critical to analysis of annual bad debt.
  • Referred delinquent accounts to collections department or outside resources.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Obtained and interpreted financial statements to assist in credit limit reviews.

Account Receivables, Contract Admin

Burton Lumber
Salt Lake City, UT
04.2005 - 04.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Completed daily process adjustments to maintain accuracy.
  • Verified discrepancies and resolved clients' billing issues
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Reconciled daily AR ledger and verified proper posting.
  • Resolved valid or authorized deductions by entering adjusting entries.
  • Maintained database for with contract, vendor and customer information.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
  • Analyzed new laws and regulations to identify required changes and proactively adjust systems.
  • Completed bi-weekly payroll for employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Executed record filing system to improve document organization and management.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Developed strategies to streamline and improve office procedures.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Generated monthly accounts receivable reports to submit developments for management review.

Education

High School Diploma -

Highland High School
06.1999

Skills

  • Microsoft Excel
  • Risk Analysis
  • Credit and Collections
  • Client Relationship Management
  • Policy Development
  • Creditworthiness Evaluations
  • Cost and Budget Analysis
  • UCC Filings
  • Accounts Payable and Accounts Receivable
  • Policy Implementation
  • Accounting Procedures
  • Financial Reporting and Analysis

Accomplishments

  • Supervised team of 4 staff members.
  • Increased productivity by implementing multiple process improvements.
  • Maximized profits by reducing expenses, renegotiating contracts and streamlining operations.

Additional Information

Awards @Burton Lumber

Salesman Choice Award for 2020

Timeline

Project Coordinator (Contract)

Roger Knight Construction
10.2021 - 03.2022

Credit Manager

Burton Lumber
04.2014 - 04.2020

Account Receivables, Contract Admin

Burton Lumber
04.2005 - 04.2014

Nail Technician

Myself
01.1999 - Current

High School Diploma -

Highland High School

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Crystal Brereton