Crystal Bright
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in fast-paced industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Master Cosmetologist
Nu Essence Hair Bar
San Antonio , TX
2001.06 - Current
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Account Representative Specialist
GM Financial - Americredit Financial Services
San Antonio , TX
2018.11 - 2020.02
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Contacted customers to assess satisfaction and current needs.
- Managed over 150 accounts and product installations to decrease risk loss volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Work From Home Customer Service Agent
QVC Customer Service
San Antonio , TX
2014.12 - 2016.01
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Documented calls according to order type per policies for use in performance measurement and business progress tracking.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Education
High School Diploma -
Sam Houston High School
San Antonio06.1999
Skills
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Responding to Difficult Customers
- Good Listening Skills
- Customer Account Management
- Call Documentation
Timeline
Account Representative Specialist
GM Financial - Americredit Financial Services
2018.11 - 2020.02
Work From Home Customer Service Agent
QVC Customer Service
2014.12 - 2016.01
Master Cosmetologist
Nu Essence Hair Bar
2001.06 - Current
High School Diploma -
Sam Houston High School
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