Crystal Brookbank
Pensacola,FL
Summary
Detail-oriented administrative and operations professional with experience in client services, CRM systems, data management, and team leadership. Proven ability to manage records accurately, support clients through inbound and outbound communication, and maintain organized workflows across multiple systems. Recognized for adaptability, strong interpersonal skills, and a commitment to continuous learning and process improvement.
Overview
4
4
years of professional experience
Work History
Client Services Member Representative
SWAN Capital
Pensacola, FL
09.2025 - 01.2026
- Managed and tracked client requests and documentation using CRM software to ensure accuracy and timely follow-up
- Handled inbound and outbound client communications to assist with account-related inquiries and service requests
- Prepared, reviewed, and submitted financial and administrative documents with a high level of attention to detail
- Serviced annuities, life insurance, and private equity applications while maintaining organized and compliant records
- Maintained detailed notes to support continuity of service and efficient task handoff
Lead Warehouse Associate
Spartan Camera
Duluth, GA
07.2022 - 09.2025
- Led and supervised warehouse team members to ensure efficient daily operations and task completion
- Managed and maintained multiple operational spreadsheets to track inventory, workflow, and performance metrics
- Coordinated inventory control, receiving, and shipping to maintain accuracy and meet deadlines
- Forecasted supply usage and ordered shipping materials to support uninterrupted operations
- Created internal policies, led team meetings, and contributed solutions to improve safety, efficiency, and support company growth
- Served as keyholder, responsible for opening and closing the facility and ensuring operational readiness
Brand Associate
Old Navy
Lawrenceville, GA
03.2022 - 07.2022
- Processed incoming inventory, stocked sales floor, and maintained organized back-stock areas
- Created and maintained visual merchandise displays aligned with brand standards
- Assisted with register operations, markdowns, recovery, and daily store maintenance
- Fulfilled Ship-From-Store and BOPIS orders by gathering, packaging, and labeling merchandise
- Engaged customers using sales tactics to promote rewards programs and credit card sign-ups
Education
High School Diploma -
Ohio District Electronic Learning Academy
Akron, OH02-2019
Skills
- Data Entry & Recordkeeping
- Document Processing
- Customer Relations Management (CRM) Software
- Spreadsheet & Word Processing Applications
- Client Services
- Inbound & Outbound Calls
- Written & Verbal Communication
- Quality Assurance
- Team Leadership
- Warehouse Operations
- Inventory Control
- Process Improvement
- Detail-Oriented Problem Solving
Timeline
Client Services Member Representative
SWAN Capital
09.2025 - 01.2026
Lead Warehouse Associate
Spartan Camera
07.2022 - 09.2025
Brand Associate
Old Navy
03.2022 - 07.2022
High School Diploma -
Ohio District Electronic Learning Academy