Venus Serrano
Spokane,USA
Summary
Reliable, friendly and reliable Customer service representative who quickly learns and masters new concepts and skills. Very passionate about helping customers and creating a satisfying experience. Ability to handle and resolve issues with poise and in a timely manner. Background cash handling accuracy, organized Detail-oriented, excellent multi-tasker, strong communication skills, flexible schedule, Superb sales professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Services Member Representative
Kieser Premante
11.2023 - 01.2024
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to ensure comprehensive support for all client needs.
- Managed multiple projects for streamlined service delivery, improving overall efficiency.
- Utilized CRM systems effectively to track client interactions and maintain up-to-date records.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Veterinary Receptionist November 2021- January 202
Hunter Veterinary Clinic
11.2021 - 01.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Veterinary Receptionist
Pet Emergency Clinic Spokane
11.2020 - 11.2021
- Setting appointments, receiving payments, answering phones, Filing Charts, Disinfecting Reception area and used exam rooms, Checking Clients in and Out.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Veterinary Receptionist/ Veterinary Assistant
South Orlando Animal Hospital
05.2019 - 07.2020
- Setting appointments & surgeries, answering phones, sterilizing equipment, keeping up with client files and information, cleaning, feeding pets, administering medications, Bathing, kennel work, aid in prep of surgical procedures, Cash handling, invoicing procedures, checking clients in and out.
Veterinary Receptionist/ Veterinary Assistant
Dr. Phillips Animal Hospital/ Windermere Animal Services
11.2018 - 04.2019
- Setting appointments & surgeries, answering phones, sterilizing equipment, keeping up with client files and information, cleaning, feeding pets, administering medications, Bathing, kennel work, aid in prep of surgical procedures, Cash handling, invoicing procedures, checking clients in and out.
Veterinary Receptionist
Reilly Road Animal Hospital
11.2016 - 02.2018
- Answer phones, check patients in and out, collect payments, invoices procedures and medications, weight checks, administered medications, clean kennels and surgical instruments, aid in surgical procedures.
Kennel Assistant
Five Points Pet Resort
11.2016 - 03.2017
- Answer phones, prep food, administer medications, clean kennels, organize play times for pets, take pets for walks. Check clients in and out, weight checks.
Veterinary Receptionist
Budget Vet- Conyers, GA
07.2016 - 10.2016
- Answer phones, check patients in and out, collect money. Invoice procedures and medications. Weigh animals and administer vaccines. Clean kennels and surgical instruments. Pack surgical tools. Aid in surgical procedures.
Education
High School Diploma -
Hope Christian Academy
Fayetteville, NC01.2005
Skills
- Strong empathy
- Client relationship building
- Data entry proficiency
- CRM software expertise
- Service recommendations
- Escalation management
- Customer education
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Funds transfers
- Multitasking Abilities
- Calm and professional under pressure
Certification
Optometric Assistant Certification : Medical, 2007 Fayetteville Tech community college - Fayetteville, NC, USA
Timeline
Client Services Member Representative
Kieser Premante
11.2023 - 01.2024
Veterinary Receptionist November 2021- January 202
Hunter Veterinary Clinic
11.2021 - 01.2023
Veterinary Receptionist
Pet Emergency Clinic Spokane
11.2020 - 11.2021
Veterinary Receptionist/ Veterinary Assistant
South Orlando Animal Hospital
05.2019 - 07.2020
Veterinary Receptionist/ Veterinary Assistant
Dr. Phillips Animal Hospital/ Windermere Animal Services
11.2018 - 04.2019
Veterinary Receptionist
Reilly Road Animal Hospital
11.2016 - 02.2018
Kennel Assistant
Five Points Pet Resort
11.2016 - 03.2017
Veterinary Receptionist
Budget Vet- Conyers, GA
07.2016 - 10.2016
High School Diploma -
Hope Christian Academy
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