Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Brown

Plant City,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

10
10
years of professional experience

Work History

Distribution Operator

Publix
05.2015 - Current
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Customer Service Representative

ResultsCX
08.2014 - 03.2015
  • Developed and updated databases to handle customer data.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Logged call information and solutions provided into internal database.
  • Investigated and resolved accounting, service and delivery concerns.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Assisted call-in customers with questions and orders.

Education

Plant City High School
Plant City, FL
05.2001

Skills

  • Documenting changes
  • Resolving discrepancies
  • Data Entry
  • Issue and Complaint Resolution
  • Calm Under Pressure
  • Promotional support

Timeline

Distribution Operator

Publix
05.2015 - Current

Customer Service Representative

ResultsCX
08.2014 - 03.2015

Plant City High School
Crystal Brown