Crystal Burgess
Columbia,SC
Summary
Dedicated Laboratory Specialist II with over 20+ years experience in SC State Government. Enthusiastic, reliable and friendly individual who works hard to achieve her potentials and thrives on new challenges. A quick learner who is always seeking learning opportunities. Experienced team player with excellent verbal and written communication skills.
Overview
25
25
years of professional experience
Work History
Laboratory Specialist II
DHEC
Columbia, SC
05.1999 - Current
- Prepared specimens for analysis and conducted sample preparation techniques, such as centrifugation, filtration, and dilution.
- Performed routine laboratory tests and analyses to ensure accuracy of results.
- Monitored inventory levels of laboratory supplies and reordered when necessary.
- Maintained accurate records of test results and performed quality control checks on all data collected.
- Evaluated existing processes for efficiency improvement opportunities.
- Provided training to new lab technicians on the use of laboratory equipment, procedures, and safety protocols.
- Collaborated with other departments within the organization to ensure efficient completion of tasks.
- Received specimens and reviewed for quality, labeling and accessioning,
Supervisor
Burlington Coat Factory Department Store
Columbia, SC
10.2023 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Collaborated with other departments to coordinate workflow processes between teams.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Responded to customer questions regarding products, prices and availability.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Identified needs of customers promptly and efficiently.
Store Associate
Big Lots Stores, Inc.
Columbia, SC
02.2019 - 11.2019
- Answered incoming calls regarding product inquiries or orders.
- Reconciled daily sales transactions against cash registers totals.
- Organized store displays to ensure maximum visibility of products.
- Addressed customer complaints in a professional manner.
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Processed sales transactions accurately and efficiently at the cash register.
- Ensured the cleanliness and tidiness of the store.
- Stocked shelves with merchandise and maintained inventory levels.
- Demonstrated excellent customer service skills at all times.
Education
Pre-Nursing Certificate
Midlands Technical College
Columbia, SC08-1995
Skills
- Fast and Accurate Typing Speed
- Basic Software Knowledge
- Verbal and Written Communication Skills
- Attention to Detail
- Good Communicator
- Multi-line Phone Proficiency
- Great Customer Service Skills
- Leadership Ability
- Time Management
- Ability to Work Iindependently
Timeline
Supervisor
Burlington Coat Factory Department Store
10.2023 - Current
Store Associate
Big Lots Stores, Inc.
02.2019 - 11.2019
Laboratory Specialist II
DHEC
05.1999 - Current
Pre-Nursing Certificate
Midlands Technical College
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