Jameria Clark
Summary
Astute Call Center Agent with over 5 years displaying superior communication skills to customers in inbound and outbound settings. Accurately and concisely delivering trusted information to clients while improving overall experience and securing retention.
Overview
9
9
years of professional experience
Work History
Resolution Specialist II
Walmart Home Office
10.2020 - 04.2024
- Properly directed inbound calls in phone queues to improve call flow.
- Reviewed, researched, resolved, and responded to inquiries that are received via telephone and email.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
- Boosted customer satisfaction rates through timely communication updates during the dispute resolution process.
- Consistently met or exceeded performance metrics related to case resolution speed and client satisfaction scores.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Healthcare Customer Service Representative
BroadPath Healthcare
08.2018 - 10.2020
- Handled high volume of inbound and outbound calls per shift to schedule appointments and file medical records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Resolved patient billing issues in line with established guidelines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Front End Checkout Associate
Kroger's Grocery
08.2015 - 08.2018
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Handled returns/exchanges while maintaining a professional demeanor.
- Collaborated with team members to provide comprehensive support and assistance during peak business hours.
Education
Associate of Arts - Nursing
Holmes Community College
Goodman, MS05.2018
Skills
- Exceptional Communication Skills
- De-Escalation Techniques
- Good Telephone Etiquette
- Friendly Demeanor
- Computer Proficiency
- Maintains Confidentiality
- Professional and Mature
- Multitasking Abilities
- Articulate and Well-spoken
- Accurate and Detailed
- Responsiveness
- Flexibility
- Reliability
- Interpersonal Communication
- Inbound and Outbound Call Management
- 50 wpm Typing Speed
- Microsoft Office
Timeline
Resolution Specialist II
Walmart Home Office
10.2020 - 04.2024
Healthcare Customer Service Representative
BroadPath Healthcare
08.2018 - 10.2020
Front End Checkout Associate
Kroger's Grocery
08.2015 - 08.2018
Associate of Arts - Nursing
Holmes Community College