Crystal Burgin
Jackson Hewitt
Oneonta,US
1
Certification
29
Years of experience
Strategic Tax Advisor with expertise in tax code and compliance. Collaborates effectively with teams to deliver accurate results under pressure. Skilled in preparing tax returns and financial statements while providing insightful tax planning advice.
Work History
Tax Preparer
1 Year 5 Months- Reviewed completed tax returns for accuracy and compliance, minimizing errors and maximizing client satisfaction.
- Analyzed financial documents to identify deductions, credits, and potential savings for clients.
- Guided clients through tax preparation process, addressing inquiries and providing clear explanations.
- Instructed new employees on tax preparation protocols and software applications to improve operational efficiency.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Managed the organization and submission of 157 1040 tax returns, maintaining accuracy and timeliness in documentation.
Delivery Driver
1 Year 3 Months- Collected and verified orders from restaurants, ensuring accurate and timely delivery to customers
- Collected orders from restaurants, ensuring accuracy and timely delivery to customers
- Resolved order discrepancies, improving customer experience and minimizing complaints
- Maintained vehicle cleanliness and efficiency to support operational effectiveness
Residential Trainer
10 Months- Supported mentally challenged adults in cooking and cleaning to enhance daily living skills
- Performed physical therapy exercises with the residents
- Handed out their medications
- Planned events for the upcoming week
Waitress
9 Years 2 Months- Collaborated with management to develop efficient schedules, optimizing staffing levels for peak service times
- Assisted in early morning prep, contributing to smooth daily operations
- Closed out tickets accurately, ensuring financial integrity and customer satisfaction
- Maintained cleanliness by promptly clearing tables and refilling drinks, improving overall customer satisfaction
- Assisted in early morning operations by preparing the workspace for daily activities, contributing to smooth daily operations
Shift Manager
1 Year 7 Months- Managed nightly register closures and bank deposits for precise financial reporting
- Supervised employees to elevate customer service, contributing to higher satisfaction ratings
- Prepared closing paperwork, streamlining end-of-day processes for improved operational efficiency
Education
Certified Medical Assistant
Medical Office Management
Medical Coding and Billing Specialist
GED
Skills
Tax preparation
Tax Compliance
Tax Document Review
Tax Filing Regulations
Tax Strategy
Financial Literacy
Financial management
Data Accuracy
Client support
Conflict Resolution
Problem Solving
Time Optimization
Organizational skills
Team Motivation
Accomplishments
- Freedom Team Salute Certificate of Appreciation
- Certificate of Achievement for Rock "Hoo-Ah" Day
- Certificate of Appreciation from US Army for my unselfish, faithful, and devoted service to support my husband on his retirement from service and contribution to the Nation
Affiliations
- Supported my husband with his 12yrs of service as a Army Combat Medic before being medically discharged with honors
- Traveled through Europe while stationed in Vicenza Italy for 3yrs
- Traveled parts of Alaska whiles stationed there for 3yrs
Certification
35 CE credits with IRS 2026
21 CE credits with IRS 2025
16 CE credits with IRS 2024
Timeline
Tax Preparer
Jackson Hewitt
11.2024 - 04.2026Read More
Delivery Driver
Oneonta-2-go
11.2021 - 02.2023Read More
Residential Trainer
Alabama retardation center
08.2005 - 06.2006Read More
Shift Manager
KFC
09.2000 - 04.2002Read More
Waitress
The Landmark
04.1997 - 06.2006Read More
Adult Education Center
GED
Read More
Snead State Community Collage
Medical Office Management
Read More
Snead State Community Collage
Certified Medical Assistant
Read More
Snead State Community Collage
Medical Coding and Billing Specialist
Read More