CRYSTAL BURNS
UNC Health Care
Sanford,United States
1
Certification
28
years of professional experience
Certified Pharmacy Technician with extensive experience in pharmacy operations, skilled in managing prescription refills, maintaining patient confidentiality, and effectively resolving complaints. Committed to enhancing customer retention and driving business growth through precise prescription filling and fostering strong relationships with patients and healthcare providers. Dedicated to delivering exceptional service quality while actively contributing to team success and operational efficiency. Proven ability to adapt in fast-paced environments, ensuring optimal patient care and satisfaction.
Work History
Certified Pharmacy Technician
7 Years 6 Months- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Currently I manage affiliate health pt's as well as clinically administrated meds provided by clinics, as well as a floater. Adeptly manage multiple queues, addressing diverse patient needs across various disease states with precision and care.
- Solved customer problems over telephone by providing assistance with placing orders.
- Currently I manage dermatology patients . Adeptly manage multiple queues, addressing diverse patient needs across various disease states with precision and care.
- I oversee and coordinate monthly refills to schedule monthly deliveries.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Certified Pharmacy Technician
17 Years 4 Months- Coordinated verification and filling of over 500 daily prescriptions in a high-volume pharmacy, enhancing workflow efficiency.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Entered and processed patients' prescriptions into internal system.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance representatives to complete claims processing and reconcile payments, ensuring timely resolution of customer concerns.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Ordered medicines daily to replenish stock and maintain inventory levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated directly with doctors' offices via telephone, fax and email.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained and replenished robotic system for top 180 medications, ensuring consistent availability of critical inventory.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Resolved non-routine issues like third-party billing, computer systems, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Shift Supervisor /Pharmacy Technician
1 Year 11 Months- Processed patients' prescriptions accurately in internal system to ensure timely medication delivery.
- Counted and labeled prescriptions to maintain accuracy in item and quantity for customer fulfillment.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to maintain optimal inventory levels. to maintain optimal stock levels and meet anticipated patient demand.
Education
GED
Skills
Medication distribution
Prescription oversight
Prescription refills
Refill management
Prescription management
Claims management
Demographic analysis
HIPAA compliance
HIPAA knowledge
Patient privacy
Regulatory adherence
Regulatory compliance
Internal audit support
Information management
Pharmacy record keeping
Profile management
Medication history updates
Customer verification
Complaint resolution
Organizational skills
Quality assessment
Quality Control
Certification
CPhT - Certified Pharmacy Technician
Peer Support Specialist
Mental Health First Aid Certified
Timeline
Certified Pharmacy Technician
UNC Health Care
02.2019 - CurrentRead More
Certified Pharmacy Technician
Medicine Park Pharmacy
10.2001 - 02.2019Read More
Shift Supervisor /Pharmacy Technician
Revco / CVS
11.1998 - 10.2000Read More
Central Carolina Community College
GED
Read More
ADDITIONAL INFORMATION
- Church Involvement
Currently my husband, and myself are involved in a bible study marriage focused that we are hoping to bring back to our church and possibly lead.
Starting Aug 5th I will helping facilitate a women's bible study at our local church.