P Renee Strickland

• Processed and filled medication orders for inpatient and outpatient services.
• Prepared and packaged medications for patients according to prescription orders.
• Processed medication orders using pharmacy management software, ensuring accuracy and timely delivery.
• Ensured compliance with safety, sanitation, and regulatory standards consistently.
• Trained new pharmacy technicians on procedures and best practices, enhancing team capability and service quality.
• Monitored expired medications and facilitated proper disposal methods regularly.
• Reported discrepancies or errors in prescribed medications to pharmacists, maintaining patient safety and compliance.
• Adhered to safety guidelines when handling hazardous materials such as chemotherapy drugs.
• Monitored inventory levels of pharmaceuticals used for IV admixture preparation.
• Verified that compounded products met USP 797 requirements prior to release into stock supply.
• Trained new technicians in the preparation and dispensing of IV medications.
• Prepared and filled syringes, vials and IV admixtures with accuracy according to established protocols.
• Compounded sterile preparations using aseptic technique while adhering to USP Chapter 795 guidelines.
• Performed daily maintenance on laminar flow hoods, clean rooms and other equipment used in compounding operations.
• Maintained proper storage and security conditions for drugs.
• Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
• Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
• Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
• Provided guidance and training to pharmacy technicians.
• Participated in continuing education programs designed to enhance job knowledge.
• Monitored expiration dates on medications in order to maintain product integrity.
• Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
• Maintained clean and organized pharmacy shelving and work areas.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Prepared intravenous solutions using sterile techniques in a clean room environment.
• Organized and maintained pharmacy area in accordance with established standards.
• Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
• Mixed pharmaceutical preparations according to written prescriptions.

• Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Improved pharmacy workflow by assisting pharmacists with timely mail order processing
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Troubleshot prescription delays, collaborating with a specialized team for effective resolution
• Addressed concerns of escalated patients to achieve resolution and ensure satisfaction
• Worked with grievance team to deescalate clients

• Led team of technicians to ensure efficient daily operations and optimal workflow.
• Initiate prior authorization requests for medications
• Evaluate doctor responses for valid prior authorization protocols
• Approve/deny prior authorization claims based on protocol criteria
• Receive prescription and verify that information is complete and accurate
• Establish or maintain patient profiles by keeping information complete and accurate
• Assist medical doctor offices in answering questions, or taking information needed
• Make calls to medical doctor offices to obtain or verify information needed to process a prescription
• Lead new hire training in onboarding queues
• Lead facilitators with creating or updating Standard Operating Procedure documents
• Lead Microsoft Teams chat to assist new hires or other employees with questions regarding processing their call or entering prescriptions.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Collaborated with insurance representatives to streamline claims processing and resolve payment discrepancies.
• Collected co-payments or full payments from customers.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Resolved third-party billing, computer system and customer service issues.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Set up and modified patient profiles to include current medications and insurance details.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Mentored new hires, enhancing staff development and contributing to overall team productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Monitored participant workflow and behaviors throughout training process.
• Developed effective training plans based on department needs and objectives.
• Tracked attendance and evaluated progress for assigned trainees.
• Supported productivity increase and business growth through new hire training and mentoring.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Provided coaching and mentoring to employees.
• Trained and mentored new personnel hired to fulfill various roles.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Improved user productivity and efficiency through system training and support.
• Fostered relationships with internal and external customers.
• Leveraged Lean Six Sigma expertise to reduce waste and enhance productivity.
• Organized work to meet demanding production goals.
• Maintained quality assurance and customer satisfaction objectives.
• Maintained compliance with regulatory standards and safety requirements.
• Applied critical thinking and research to address complex issues.
• Tested systems, noting issues and completing preventive maintenance.
• Liaised with internal departments to optimize productivity and efficiency.

Supervised pharmacy technicians and coordinated day-to-day assignments.

• Analyzed data using statistical methods to produce actionable business reports.
• Processed patient specimens according to priority and documented results.
• Tracked specimens by initialing, dating, and recording times of collection to ensure accurate processing.
• Obtained samples for testing following standard protocols.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Maintained documentation on tests performed in lab.
• Implemented lab procedures that minimized errors and enhanced safety for staff.
• Analyzed test data and presented findings using charts and graphs.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Collaborated with other departments to establish cohesive laboratory operations.
• Trained new laboratory personnel to apply proper laboratory techniques and best practices.
• Lead trainings and assist staff with computer usage
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Upheld security and confidentiality of documents and data within area of responsibility.
• Recorded and analyzed data to produce reports of results.
• Provided support and guidance to junior lab staff.
• Supply and monitor robotic machines that dispense medicine into containers and label the containers.

• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Inspected and calibrated laboratory equipment to ensure optimal performance and accurate results.
• Maintained organized and safe laboratory environment, ensuring reliability of test results.
• Prepared reagents, media and solutions to use for laboratory testing and analysis.
• Implemented lab procedures that enhanced accuracy and safeguarded staff wellbeing.
• Recorded and analyzed data to produce reports of results.
• Collaborated with other departments to establish cohesive laboratory operations.

• Receive prescription and verify that information is complete and accurate.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Entered and processed patients' prescriptions into internal system.
• Supported pharmacist in filling prescriptions and addressing patient inquiries about medications, enhancing service quality.
• Set up and modified patient profiles to include current medications and insurance details.
• Established or maintain patient profiles
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Counted, measured and compounded medications following standard procedures.
• Resolved third-party billing, computer system and customer service issues.
• Resolved customer issues in-person and via phone by assisting with order placement, system navigation, and product location, improving customer experience.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Assist customers by answering simple questions or referring them to the pharmacist for medication information
• Answer telephones and give information to callers or transfer calls to appropriate individuals
• Collected co-payments or full payments from customers.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Implemented organizational improvements in pharmacy operations, streamlining processes for better efficiency.
• Managed pharmacy tasks to ensure high service quality and operational efficiency.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Managed opening and closing duties for pharmacy.
• Provided support to staff by answering inquiries regarding procedures and policies.
• Implemented organizational improvements in pharmacy operations, streamlining processes for better efficiency.
• Liaised with other pharmacies to eliminate issues related to product expiration.