Laura Smith
High Ridge,MO
Summary
Certified Pharmacy Technician with over 10 years of experience at Walgreens working in the fast paced environment of both retail and specialty locations with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in inventory management and compliance with pharmacy regulations, while demonstrating strong attention to detail and effective communication.
Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to continue learning and be an integral part of the team.
Overview
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
Creve Coeur, MO
10.2015 - Current
- Filled, labeled and dispensed medications with accuracy, ensuring compliance with pharmacy regulations and standards.
- Certified Immunizer
- Assisted customers with prescription inquiries, providing exceptional service and support.
- Prepared medication orders for pharmacists, enhancing workflow and operational efficiency.
- Monitored expiration dates of medications, implementing strategies for waste reduction.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profile.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from patients.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information via telephone, fax and email.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Education
High School Diploma -
Northwest High School
House Springs, MOSkills
- Attention to detail
- Certified Immunizer
- Customer service
- Insurance billing
- HIPAA regulations
- Problem-solving skills
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Pharmacy law compliance
- Adaptable to change
Attention to detail
Problem-solving skills
Customer service
HIPAA regulations
Medication dispensing
Insurance billing
Team collaboration
Filling prescriptions
Manual and automated medication dispensing
Pharmacist support
Insurance verification
Pharmacy law compliance
Time management
Multitasking and organization
Empathy and patience
Verbal and written communication
Refill requests
Stocking medications
Drug inventory management
Receiving incoming supplies
Timeline
Certified Pharmacy Technician
Walgreens
10.2015 - Current
High School Diploma -
Northwest High School