CRYSTAL BYRNE
Milwaukee,WI
Summary
Adept at collaborating with team members, other departments and customers to produce relevant, high-quality products that drive company growth. Well-organized and proactive with excellent communication and planning abilities. Ready to offer decades of progressive experience to Metro Eye.
Overview
23
23
years of professional experience
Work History
Product Development Specialist
DestiWorld Corporation
Wayland, MA
03.2021 - Current
- Created new onboarding tool for new suppliers to improve accuracy and efficiency of team
- Work with technology provider to build and design booking engine to allow business expansion
- Maintained internal product knowledge database.
Front Desk Receptionist
Milwaukee Community Acupuncture
Milwaukee, WI
03.2016 - Current
- Manage calendars and check in appointments for six co-op business
- Kept up with fast paced desk with multiple appointments, phone calls and customer questions
- Took initiative to learn and understand all models and products offered in co-op
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
FIT Operations Specialist
Destiworld Corporation
Wayland, MA
03.2020 - 03.2021
- Learned, documented, and trained team on processes for airline booking tool
- Communicate with suppliers via phone and email to resolve customer complaints and concerns
- Tracked and analyzed reports to determine needed improvements.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Remote Source Implementation Specialist II
The Mark Travel Corporation
Milwaukee, WI
10.2016 - 03.2020
- Updated process for monthly reporting allowing process to be completed in 20% less time
- Communicate appropriately with suppliers regarding product questions and discrepancies
- Suggested solutions to developing problems during project so that correct modifications could be made.
Implementation Specialist
West Central Indexing
Alexandria, MN
08.2015 - 05.2016
- Update training material as software is enhanced
- Provide support via email and phone to build relationship with customers
- Explained complex, technology-related issues in basic, understandable terms to clients.
Group Department Associate Manager
Funjet
Milwaukee, WI
02.2012 - 05.2015
- Develop and communicate professional quotes and audit contracts for accuracy to secure agent channel sales
- Participated in Unique Ability team to develop department training program
- Built supplier relationships to support department revenue goals
- Create and organize team's wellness initiatives.
Fun for Life Marketing Assistant
Mark Travel Corporation
Milwaukee, WI
12.2010 - 02.2012
- Managed program support line and inbox and worked to resolve customer questions or issues
- Worked directly with accounting to ensure accurate and on-time incentive payments to customers
- Coordinated 6-month program transition to a new vendor
- Developed copy for new program website and proofed web content
Customer Care Specialist Trainer
Mark Travel Corporation
Milwaukee, WI
10.2004 - 12.2010
- Trained call center staff and new company employees on dynamic technology
- Supported call center management team on monitoring team performance
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Implemented diverse instructional methods, optimizing trainee engagement.
Education
High School Diploma -
Jefferson Senior High School
Alexandria, MN 07.1989 - 07.1989
Skills
Customer Service
Patient Confidentiality
Process Improvements
Competitive Research
Relationship Management
Curriculum Creation
Timeline
Product Development Specialist
DestiWorld Corporation
03.2021 - Current
FIT Operations Specialist
Destiworld Corporation
03.2020 - 03.2021
Remote Source Implementation Specialist II
The Mark Travel Corporation
10.2016 - 03.2020
Front Desk Receptionist
Milwaukee Community Acupuncture
03.2016 - Current
Implementation Specialist
West Central Indexing
08.2015 - 05.2016
Group Department Associate Manager
Funjet
02.2012 - 05.2015
Fun for Life Marketing Assistant
Mark Travel Corporation
12.2010 - 02.2012
Customer Care Specialist Trainer
Mark Travel Corporation
10.2004 - 12.2010
High School Diploma -
Jefferson Senior High School
07.1989 - 07.1989