Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Charest

Frankford,DE

Summary

Dynamic Product Development Specialist with a proven track record at American Cruise Lines, excelling in quality refurbishment and project management. Adept at problem-solving and fostering teamwork, I ensure high standards and customer satisfaction while maintaining a safe work environment. Skilled in HVAC systems, I bring attention to detail and critical thinking to every project.

I am CPR certified through the Red Cross, and take pride in learning something new every day.

Overview

12
12
years of professional experience

Work History

Product Development Specialist

American Cruise Lines
03.2023 - Current

-Insure quality refurbishment of cruise vessels

-asses work environment for possible refurbishment or maintenance that may need to be addressed

-report any and all work on a daily basis to chain of command.

-travel to cruise ships and determine a proper course to complete refurbishments

- assist and observe contractors as they work

HVAC Technician

It’s Your Heating and Cooling Guy
01.2019 - 01.2023
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.

Manager

Jets Pizza
01.2016 - 01.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Combat Engineer

Army
01.2014 - 01.2016

Education

High School Diploma

Virtual Learning Academy
Port Huron, MI

Skills

  • Customer service
  • Team leadership
  • Complaint handling
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure

Timeline

Product Development Specialist

American Cruise Lines
03.2023 - Current

HVAC Technician

It’s Your Heating and Cooling Guy
01.2019 - 01.2023

Manager

Jets Pizza
01.2016 - 01.2022

Combat Engineer

Army
01.2014 - 01.2016

High School Diploma

Virtual Learning Academy
Matthew Charest