Crystal Caldwell
Sneedville,TN
Summary
Proven educator, medical and administrative professional with over a decade of experience adept in phlebotomy, specimen collection, EKG's, administrative support, and excellent verbal communication. Excelled in record preparation and patient care advocacy, enhancing customer satisfaction, and streamlining documentation processes. Demonstrated ability to meet diverse needs with effective solutions, achieving significant improvements and operational efficiency.
Overview
24
24
years of professional experience
Work History
Homeschool Teacher
Abundant Learning Center
Sneedville, TN
08.2014 - Current
- 10 years’ experience teaching and incorporating diverse teaching methods to accommodate various learning styles.
- Managed record-keeping and documentation requirements, maintaining accurate records of performance and progress reports.
- Developed students’ critical thinking skills with challenging assignments and thought-provoking discussions.
Medical Assistant
Hometown Medical Clinic
Sneedville, TN
10.2024 - 04.2025
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed EKGs, phlebotomy, allergy shots, medication shots and breathing treatments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Military Police Officer
Army National Guard
Toledo, OH
12.2001 - 08.2012
- 323rd Military Police Unit Toledo, Ohio Jan 2003 - Jan 2004
- Deployed to Iraq in support of Operation Iraqi Freedom
- 113th Military Police Unit Brandon, MS June 2007 - Oct 2007
- Assigned to Wounded Warrior Program, Fort Gordon Georgia for physical rehabilitation
Eligibility Specialist
Department Of Veterans Affairs
Lexington, KY
07.2009 - 10.2009
- Reviewed at minimum 20 applications and determined eligibility for veterans benefits daily.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Switchboard Operator
Department Of Veterans Affairs
Columbus, OH
03.2009 - 06.2009
- Received telephone calls from veterans concerning general information, appointment scheduling, transportation, and directory assistance.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
Administrative Assistant
Camp Shelby Joint Forces Training Center
Hattiesburg, MS
01.2006 - 10.2006
- Processed 50-100 soldiers deploying and returning from deployment, ensuring that the required paperwork was accurately completed.
- Preformed fingerprinting in accordance with security requirements for unit compliance.
- Assisted soldiers in completing all required paperwork and procedures for unit compliance.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
Advanced Phlebotomy Certification -
Ohio School of Phlebotomy
Columbus05.2016
Associates of Business - Business Office Technology/Paralegal Studies
Antonelli College
Hattiesburg, MS08.2013
Skills
- Phlebotomy
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Laboratory specimen collection
- Administrative support
- Time management
- Documentation and recordkeeping
Timeline
Medical Assistant
Hometown Medical Clinic
10.2024 - 04.2025
Homeschool Teacher
Abundant Learning Center
08.2014 - Current
Eligibility Specialist
Department Of Veterans Affairs
07.2009 - 10.2009
Switchboard Operator
Department Of Veterans Affairs
03.2009 - 06.2009
Administrative Assistant
Camp Shelby Joint Forces Training Center
01.2006 - 10.2006
Military Police Officer
Army National Guard
12.2001 - 08.2012
Associates of Business - Business Office Technology/Paralegal Studies
Antonelli College
Advanced Phlebotomy Certification -
Ohio School of Phlebotomy