Crystal George
Morgantown,WV
Summary
Detail-oriented professional with experience in team collaboration and customer service. Proven ability to create efficient workflows and lead projects effectively, ensuring high standards of quality and client satisfaction.
Overview
17
17
years of professional experience
Work History
Overnight Stocker
Walmart
Morgantown, West Virginia
08.2026 - Current
- Stocked shelves with merchandise in alignment with store layout and inventory standards.
- Received and stocked merchandise in a timely manner.
- Organized stockroom for improved product access and streamlined restocking.
- Collaborated with team members to maintain timely shelf restocking and enhance customer satisfaction.
- Operated equipment for safe transportation of goods within store.
- Monitored product expiration dates and promptly removed outdated items to ensure product freshness.
- Followed safety guidelines while handling heavy products and equipment.
- Cleared sales floor of boxes and trash to maintain cleanliness.
Home Health Aide
The Village
Morgantown, West Virginia
03.2017 - 04.2018
- Monitored safety protocols, maintaining a secure environment for all riders.
- Operated chair lift efficiently, ensuring smooth transport for guests.
- Conducted routine inspections of lift equipment, identifying maintenance needs promptly.
Residential Cleaner
Maid With Care
Bridgeville, Pennsylvania
02.2012 - 04.2017
- Cleaned residential properties using eco-friendly products for Maid With Care clients.
- Communicated effectively with clients to understand their specific cleaning needs and preferences.
- Fostered positive relationships with clients through friendly and professional service interactions.
- Provided excellent customer service at all times.
- Trained new staff on cleaning techniques and company policies for Maid With Care standards.
- Organized cleaning supplies and equipment to ensure efficient workflow during assignments.
- Maintained accurate records of cleaning schedules and services provided to each client.
- Kept records of time spent on each job for billing purposes.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needs; placing orders; verifying receipts.
- Swept, vacuumed, mopped and waxed floors.
- Scrubbed sinks, tubs and showers to remove dirt build-up.
- Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
- Wiped down surfaces of furniture to eliminate dust and allergens., fixtures and window sills.
- Replenished supplies such as toilet paper and soap to ensure customer convenience. such as toilet paper when necessary.
- Removed trash from bins to maintain cleanliness and hygiene in homes. and disposed of waste materials properly.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Conducted detailed inspections of properties before and after cleaning tasks were completed.
- Executed special tasks based on supervisor instructions.
- Organized supplies for use based on expected customer needs.
- Responded promptly to customer inquiries regarding services offered.
- Responded promptly to customer inquiries regarding services offered.
- Cleared cobwebs from ceilings and corners to improve the aesthetic of rooms. from ceilings and corners of rooms.
Home Health Aide
Private Care
Kingwood, West Virginia
01.2015 - 03.2017
- Monitored and documented client health status and vital signs.
- Assisted clients with daily living activities and personal hygiene.
- Delivered companionship and emotional support, fostering improved client well-being.
- Communicated effectively with families and healthcare providers regarding care plans.
- Maintained cleanliness and safety in client living environments.
- Modified care techniques to suit individual client needs.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Supported client in organizing and managing medication schedule, promoting adherence to self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Recognized emergency situations and implemented appropriate procedures.
- Collaborated in developing individualized care plans, ensuring alignment with medical orders and client needs.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Residential Cleaner Team Lead
5 Star Cleaning
Washington, Pennsylvania
05.2009 - 10.2012
- Led team in developing efficient operational strategies and workflows.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored performance metrics, ensuring team met quality standards.
- Monitored team progress and enforced deadlines.
- Identified opportunities for process improvements, implementing changes when required.
- Implemented process improvements to streamline daily operations.
- Coordinated project timelines and resources to meet business needs.
- Communicated with clients to understand specific cleaning requirements and preferences.
- Resolved escalated customer complaints, restoring client satisfaction and loyalty. or queries promptly and efficiently.
- Collaborated with cross-functional teams to enhance communication effectiveness.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies that enhanced team productivity and elevated customer service.
Housekeeper
Microtel Hotel
Waynesburg, Pennsylvania
09.2009 - 12.2011
- Cleaned guest rooms thoroughly to maintain high cleanliness standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Maintained cleanliness of public areas, including lobbies and hallways.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Inspected rooms for maintenance needs and reported issues promptly.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety protocols while using cleaning chemicals and equipment.
- Restocked supplies in guest rooms and common areas.
- Organized and maintained inventory of cleaning supplies, ensuring readiness for daily cleaning tasks.
- Employed deep-cleaning techniques in high-traffic areas to enhance sanitation standards.
- Disinfected telephones, light switches and other frequently touched objects.
- Addressed guest inquiries and requests, delivering exceptional customer service and enhancing guest satisfaction.
- Interacted pleasantly with clients and guests when performing daily duties.
- Relocated beds, sofas, and small furniture to thoroughly clean baseboards and eliminate dust from hard-to-reach areas.
Education
High School Diploma -
Clay Battelle
Blacksville, WV01-1998
Skills
- Stock management
- Inventory management
- Product expiry monitoring
- Equipment operation
- Safety compliance
- Time management
- Customer engagement
Timeline
Overnight Stocker
Walmart
08.2026 - Current
Home Health Aide
The Village
03.2017 - 04.2018
Home Health Aide
Private Care
01.2015 - 03.2017
Residential Cleaner
Maid With Care
02.2012 - 04.2017
Housekeeper
Microtel Hotel
09.2009 - 12.2011
Residential Cleaner Team Lead
5 Star Cleaning
05.2009 - 10.2012
High School Diploma -
Clay Battelle