CRYSTAL CANTRELL
Waverly,NE
Summary
Property operations leader with deep experience across mixed housing portfolios, from market-rate and student housing to LIHTC communities. Bring hands-on strength in team leadership, occupancy, renewals, maintenance, vendor management, compliance, and resident service, with a consistent focus on efficient execution and portfolio performance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Property Manager
WRK Real Estate
Lincoln, NE
06.2024 - Current
- Oversee a diverse portfolio of four residential communities spanning market-rate, student housing, and LIHTC properties, with responsibility for overall property operations and performance.
- Led leasing, occupancy, renewals, resident relations, maintenance coordination, vendor management, property inspections, turns, compliance, and operational execution to enhance overall property performance.
- Managed budgets and financial performance, identified expense variances and cost-control opportunities, and supported strategies that improved NOI and property performance.
- Developed and executed leasing, marketing, and resident-retention strategies that supported occupancy and revenue goals.
- Coordinate onsite teams, contractors, and service providers while maintaining standards for resident service, property appearance, safety, and timely completion of work.
Senior Portfolio Manager
White Lotus Group
Omaha, NE
10.2019 - 05.2023
- Directed property operations, financial performance, leasing, maintenance, vendor relationships, staffing, capital projects, and ownership/investor reporting across a diverse portfolio.
- Focused on NOI improvement through proactive lease management, expense control, and revenue strategies, enhancing overall portfolio performance.
- Led $2.1M in capital improvement projects designed to enhance asset value, improve operations, and increase revenue.
- Developed and maintained KPIs, budgets, financial reports, and annual operating expense analyses, providing insights for ownership and investors.
- Oversaw regional portfolio of residential and commercial properties, including third-party managed assets, ensuring operational excellence and strategic alignment.
- Conducted CAM reconciliations and annual operating expense analyses for designated assets.
Sales Executive
InterSolutions, LLC
05.2023 - 06.2024
- Partnered with property managers and developers to address staffing needs, enhancing operational understanding across residential and commercial portfolios in the Midwest.
- Prospected multifamily clients for staffing solutions at InterSolutions.
- Presented service packages to property management decision-makers.
- Established connections with with apartment community leaders and regional managers.
Property Manager
Echelon Property Group
Loveland, CO
08.2010 - 02.2012
- Managed 440-unit residential community, handling lease administration, budgeting, vendor relations, resident services, and daily operations to ensure optimal resident satisfaction.
- Achieved and sustained occupancy above 95% while effectively controlling operating costs and enhancing overall property performance.
- Managed daily operations for Echelon Property Group residential communities
- Reviewed lease agreements and processed resident renewals
- Coordinated maintenance requests with vendors and onsite teams
Property Manager, Student Housing
Omni Property Group
Fort Collins, CO
01.2007 - 08.2010
- Managed student housing operations, overseeing occupancy and leasing to ensure compliance and enhance resident relations.
- Enhanced lease compliance and resident satisfaction, achieving and sustaining high occupancy.
- Managed Omni Property Group tenant relations and resolved resident concerns
- Coordinated lease administration and renewal paperwork across property portfolios
- Oversaw maintenance requests with vendors and onsite service teams
Education
Associate of Applied Science - Business
Front Range Community College
Fort Collins, COSkills
- Portfolio management
- Residential operations
- Market-Rate, Student & LIHTC Housing
- Leasing, Occupancy & Retention
- Budgeting, Forecasting & NOI
- Budget management
- KPI & Operational Reporting
- Investor reporting
- Vendor management
- Maintenance management
- Capital Projects & Value-Add Initiatives
- Development projects
- Leadership development
- Supplier management
Personal Information
Title: SENIOR PROPERTY MANAGEMENT LEADER | MULTI-PROPERTY OPERATIONS | MULTIFAMILY PORTFOLIO MANAGEMENT
Certification
- Certified Apartment Manager (CAM) | National Apartment Association
- Professional Affiliation: Nebraska Apartment Association – Trade Show Committee
Timeline
Senior Property Manager
WRK Real Estate
06.2024 - Current
Sales Executive
InterSolutions, LLC
05.2023 - 06.2024
Senior Portfolio Manager
White Lotus Group
10.2019 - 05.2023
Property Manager
Echelon Property Group
08.2010 - 02.2012
Property Manager, Student Housing
Omni Property Group
01.2007 - 08.2010
Associate of Applied Science - Business
Front Range Community College