Jennifer Laurent
Hastings on Hudson,NY
Summary
To leverage extensive experience in property management to oversee and optimize the operations of a diverse portfolio of residential properties. My goal is to enhance tenant satisfaction, achieve high occupancy rates, and ensure financial performance through strategic budgeting, effective contractor management, and efficient day-to-day operations. Committed to fostering positive tenant relationships and delivering exceptional property upkeep while driving operational excellence and contributing to the overall success of the property management team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Top-Rated Mgmt Corp.
Hastings on Hudson, NY
09.2019 - Current
- Oversee operations for a portfolio of 14 residential properties totaling 375 units 20 Commercials, achieving and maintaining an average physical occupancy rate of 98%
- Develop and manage annual budgets, providing detailed financial reports and performance analysis to property owners and stakeholders
- Identify, negotiate, and manage contractor services, ensuring projects are completed on time and within budget
- Implement strategic initiatives to improve property performance, reduce operational costs, and enhance resident satisfaction
- Direct a team of [number] property management staff, leasing agents, and maintenance personnel, fostering a collaborative and high-performing work environment
- Handle complex tenant relations issues, ensuring prompt and effective resolution while maintaining high levels of tenant satisfaction
- Conduct regular property inspections to ensure compliance with quality standards and regulatory requirements
- Represent properties at legal proceedings and regulatory hearings as needed.
Regional Property Manager
Dack Consulting Corp
White plain, NY
02.2017 - 09.2019
- Portfolio of 9 Apartment Buildings (98 Units Total)
- Achieve and maintain a 96% average physical occupancy
- Create annual budgets and provide detailed monthly financial reports to the owner
- Identify and select contractors, define project scopes, and obtain competitive bids for necessary work
- Ensure timely collection of rent payments, apply late fees when appropriate, and manage all aspects of the rent collection process
- Process and approve payment of invoices promptly to maintain smooth financial operations
- Serve as the main point of contact for all operational matters related to the properties
- Manage tenant interactions, address maintenance and repair requests, and coordinate with staff and contractors for resolution
- Conduct regular inspections of the properties to ensure they meet quality and maintenance standards
- Oversee the process for turning over vacant units, ensuring a swift and efficient transition for new tenants
- Represent the properties at Westchester County Authority court appeals as needed
- Handle inquiries from brokers and prospective tenants, manage the leasing process for available units
- Delegate tasks to leasing and maintenance staff to ensure effective property management and operations
- Address and resolve violations from DOB, FDNY, DOH, HPD, DEP, and LPC, including managing stop work orders and facilitating necessary corrective actions to ensure compliance
- Conduct regular property inspections and audits to identify and address maintenance issues and regulatory compliance gaps
- Develop and implement strategies to enhance property performance, including tenant retention programs and operational improvements
- Collaborate with contractors, vendors, and city agencies to coordinate repairs, renovations, and compliance-related tasks
- Manage tenant relations, addressing concerns and resolving issues in a timely and professional manner to ensure high levels of tenant satisfaction.
Education
Property Budget & Financial Management -
Fordham University
NYBBA in Business Management -
Monroe College
NYSkills
- Marketing
- Project Management
- Budget Planning
- Problem-solving
- Portfolio Management
- Strategic Planning & Execution
- Team Leader
- Regulatory Compliance
- Market Analysis
- Property manager software (Buildium, One Site, Peachtree, MDS, Yardi)
Affiliations
Member, Institute of Real Estate Management (IREM)
Certification
- Pace University, Construction Project Management
- NY Real Estate Institute, Registered in Apartment Management, Filling Representative DOB, Notary public, Quadel’s Tax Credit Compliance, Salesperson License, Property Management Certification
References
Available upon request.
Languages
Spanish
Native/ Bilingual
Timeline
Senior Property Manager
Top-Rated Mgmt Corp.
09.2019 - Current
Regional Property Manager
Dack Consulting Corp
02.2017 - 09.2019
Property Budget & Financial Management -
Fordham University
BBA in Business Management -
Monroe College
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