Crystal Caraveo
Salt Lake City,Utah
Summary
Highly motivated Medical Assistant Apprentice at Intermountain Health with strong communication skills and a commitment to patient care. Proficient in immunization administration and HIPAA compliance, I foster trust with patients while ensuring accurate documentation and vital signs monitoring. Recognized for enhancing patient experiences and supporting healthcare teams effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant Apprentice
Intermountain Health
11.2024 - Current
- Prepared patients for examinations by collecting vital signs and medical histories.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Assisted in performing minor surgical procedures under the supervision of licensed physicians, prioritizing patient safety throughout the process.
- Educated patients on preventive care measures to promote overall health and wellbeing.
Patient Registrar
R1 RCM, Intermountain Healthcare
09.2023 - 11.2024
- Registered patients efficiently, ensuring accurate collection of demographic and insurance information.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
Team Leader of Customer Experience
Teleperformance USA
10.2021 - 06.2024
- Developed training programs to elevate team performance and product knowledge.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Traveled to Texas to mentor 5 new Team Leaders.
Compliance Champion
Teleperformance USA
01.2023 - 01.2024
- Prepared comprehensive compliance documentation for audits, ensuring accuracy and completeness of records.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
Subject Matter Expert
Teleperformance USA
08.2020 - 09.2021
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Promoted a positive work atmosphere by regularly recognizing top performers'' outstanding achievements within the department.
- Facilitated workshops to enhance team understanding of complex subject matter and best practices.
- Traveled to Louisiana to launch a new department and mentor 30 new Member Service Representatives.
Member Service Representative
Teleperformance USA
01.2020 - 09.2021
- Resolved member inquiries through effective communication and problem-solving techniques.
- Processed account transactions accurately while maintaining compliance with company policies.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Assisted in training new team members on service protocols and systems.
Education
High School Diploma -
Horizonte Instruction And Training Center
Salt Lake City, UTCertificate Of Completion -
Medical Assistant Apprenticeship (90 Day MA/IH)
Salt Lake City01.2025
Skills
- Strong communication skills
- Vital signs monitoring
- HIPAA compliance
- Maintaining confidentiality
- Immunization administration
- Customer service
- EHR/EMR
- Goal Oriented
- Computer Skills- Excel and Word
- Risk Management
- Multitasking
- Bilingual
Certification
- Basic Life Support (BLS) Certification
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Medical Assistant Apprentice
Intermountain Health
11.2024 - Current
Patient Registrar
R1 RCM, Intermountain Healthcare
09.2023 - 11.2024
Compliance Champion
Teleperformance USA
01.2023 - 01.2024
Team Leader of Customer Experience
Teleperformance USA
10.2021 - 06.2024
Subject Matter Expert
Teleperformance USA
08.2020 - 09.2021
Member Service Representative
Teleperformance USA
01.2020 - 09.2021
High School Diploma -
Horizonte Instruction And Training Center
Certificate Of Completion -
Medical Assistant Apprenticeship (90 Day MA/IH)
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