Crystal Cardenas
San Diego,CA
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Department Manager
Floor & Decor
Chula Vista, California
12.2019 - Current
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Oversaw daily operations and ensured efficient store workflow.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored compliance with safety regulations and company policies consistently.
- Implemented visual merchandising strategies to enhance product displays.
- Performed opening and closing duties as part of management team and handled cash management.
Route Technician
Lloyds Pest Control
Santa Ana, California
03.2018 - 11.2019
- Conducted thorough inspections for pest infestations at residential and commercial properties.
- Educated customers on preventative measures and safe pest management practices.
- Documented service visits and customer interactions accurately in company software systems.
- Responded promptly to customer inquiries and resolved service-related issues effectively.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Godinez High School
Santa Ana, CA01-2015
Skills
- Visual merchandising
- Inventory management
- Cash management
- Operational efficiency
- Safety compliance
- Staff training
- Coaching and mentoring
- Customer service
- Conflict resolution
- Time management
- Bilingual Spanish/English
Timeline
Department Manager
Floor & Decor
12.2019 - Current
Route Technician
Lloyds Pest Control
03.2018 - 11.2019
High School Diploma -
Godinez High School