Crystal Caro
Grand Prairie,TX
Summary
Dynamic and results-driven medical professional with a friendly demeanor and strong teamwork skills, honed at Z&Z Medical Associates. Proven expertise in phlebotomy and patient assessments, enhancing care quality. Recognized for effective problem-solving and delivering exceptional customer service, ensuring high patient satisfaction and streamlined operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NRCMA
Z&Z Medical Associates
Irving, TX
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Achieved accurate cardiovascular assessments through effective stress testing. Delivered precise ECG results to enhance patient health monitoring. Enhanced respiratory evaluations via thorough spirometry testing. Improved patient care quality through comprehensive diabetic eye exams.
- Facilitated the scheduling process for new patient appointments, ensuring efficient use of resources and timely service delivery.
- Oversaw immigration physical processes to ensure compliance with regulations. Coordinated with medical professionals to streamline client experiences. Managed documentation to enhance operational efficiency.
- Achieved high patient satisfaction by effectively managing phone communications and greeting visitors. Streamlined supply ordering processes to maintain optimal inventory levels. Contributed to a positive patient experience through proactive engagement and support.
- Prior Authorizations
- Measured and documented blood pressure, heart rate, and temperature to maintain comprehensive patient health records.
- Take chief complaints
- Monitored and documented medication administration and injection procedures for compliance and accuracy.
- Conducted thorough insurance verification processes to facilitate accurate claims processing.
Shift Leader
Boston Market
08.2021 - 05.2023
- Train new employees, and delegate daily tasks and responsibilities
- Resolve customer complaints and issues and offer thoughtful solutions to maintain
- Customer satisfaction
- Maintain clean and well-organized production areas to avoid violations or unnecessary
- Work delays due to hazardous or inefficient layouts
- Deliver superior training and leadership to teams to boost performance and help team
- Members achieve performance targets
- Enforce company policies and regulations with employees
- Monitor employee actions for safety, sanitation, and general housekeeping compliance,
- Proactively protecting staff and customers from safety hazards and infection risk
- Prepare shift summary reports for supervisor and communicate regularly on goals and
- Progress
- Train new employees, and delegate daily tasks and responsibilities
- Resolve customer complaints and issues and offer thoughtful solutions to maintain
- Customer satisfaction
- Maintain clean and well-organized production areas to avoid violations or unnecessary
- Work delays due to hazardous or inefficient layouts
- Deliver superior training and leadership to teams to boost performance and help team
- Members achieve performance targets
- Enforce company policies and regulations with employees
- Monitor employee actions for safety, sanitation, and general housekeeping compliance,
- Proactively protecting staff and customers from safety hazards and infection risk
- Prepare shift summary reports for supervisor and communicate regularly on goals and
Medical Assistant
Treat Now Family Clinic
Grand Prairie, TX
01.2023 - 03.2023
- Externship (Successfully completed 230 Hours)
- Answered incoming calls, take messages, and direct calls to personnel
- - Checked patients in
- Verification of insurance
- EMR system: PracticeFusion
- Faxed medical records
- Room patients
- Vital signs
- Phlebotomy
- Administered Depo injections
- Prepared and set up for PAP procedures
- Assisted Physician in exam room
- Urinalysis
- EKGs
- Cleaned and restocked examination rooms between patient appointments
Manager
Chicken Express
10.2021 - 06.2022
- Accomplished multiple tasks within established time frames
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
Education
Accredited Medical Assistant Program -
Concorde Career College
Grand Prairie, TX03-2023
High School Diploma -
South Gate High School
South Gate, CA06-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Medical Terminology
- Vital Signs and Measurements
- Phlebotomy
- Administer injections
- Urinalysis
- EKGs
Certification
- NRCMA Certification #220466
- CPR BLS American Heart Association
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
NRCMA
Z&Z Medical Associates
07.2023 - Current
Medical Assistant
Treat Now Family Clinic
01.2023 - 03.2023
Manager
Chicken Express
10.2021 - 06.2022
Shift Leader
Boston Market
08.2021 - 05.2023
Accredited Medical Assistant Program -
Concorde Career College
High School Diploma -
South Gate High School