Crystal Carter
Carrollton
Summary
Experienced and multi-skilled Payroll Administrator. Proficient in utilization of Excel spreadsheets to identify payroll/billing issues. Extremely effective at handling confidential information and identifying system improvements with ease. Proficient in Payroll and Human Resources processing, Credit and Collection practices, Procedures and Guidelines with detailed knowledge of A/R . Seasoned and knowledgeable in the payroll guideline/laws for all 50 states.
Overview
18
18
years of professional experience
Work History
On Call Manager
Bayada
02.2024 - Current
- Handle after-hours inquiries from clients and staff, ensuring timely responses and issue resolution.
- Manage daily on-call logs for all after-hours, weekend, and holiday calls.
- Respond to urgent call-outs and schedule changes, ensuring all scheduling systems are promptly updated.
- Strong customer service, problem -solving skills
- Troubleshoot unexpected issues and made critical decisions to maintain service continuity while adhering to agency policies.
- Ability to remain calm and show compassion under pressure.
Payroll Specialist
TDIndustries Inc
03.2020 - Current
- Process weekly payroll for over 3,000 employees
- Responsible for processing Off-Cycle payments
- Confirm employees’ weekly schedule, submitted work hours, and computing wages
- Collecting, reviewing , and entering garnishments for child support, and tax levies
- Process and audit monthly Incentives
- Data entry (direct deposits, W4 changes)
- Answer PTO questions, and PTO audits
- Processing weekly tax deposits for the company
- Entering payroll deductions and researching payroll related issues
Payroll Administrator
Outreach Health
02.2019 - 03.2020
- Process bi-weekly and daily off cycles for over 7,000 employees
- Reconcile ledgers to report numbers to our finance department
- Data input new clients/employees into our payroll system
- Set up new and update existing garnishments
- Prepare a spreadsheet for garnishment payments and upload electronic child support payments
- Employment verifications
- Prepare a spreadsheet for our billing department
- Process stop payments/reissues
- Helped develop and implement new processes to create a more efficient payroll system
- Trained new hires on processing a full cycle payroll
International Payroll Administrator
riiPay
06.2018 - 02.2019
- Management of 15+ International payroll accounts. Responsible for data processing, quality and accuracy reviews of each account.
- Effectively communicates with International clients to ensure payroll deadlines/issues are resolved in a timely manner.
- Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party vendors.
- Maintaining accurate online document libraries for our clients, updating with new versions and providing a clear summary of updated information.
- Collaborate with my peers to review payroll processes and identify opportunities to improve the processes in place.
- Work with your team leader to implement new processes and create a more efficient working environment.
Payroll Specialist
7-Eleven Inc.
08.2014 - 06.2018
- Process payroll for 70,000 employees for franchise and corporate stores in multi states for weekly and bi-weekly processing.
- Run reports and administer payroll using Oracle.
- Work existing cases with in a 24-48 resolution time to cut down potential escalations.
- Prepares electronic cases for tax department regarding issue with state notice, W-2, and State and local issues. As well as Human Resources regarding new hire setup.
- Communicates effectively with the field consultants, franchisees, store managers, and Corporate employees regarding their payroll issues, benefits and other requests.
- Knowledge of multi state payroll laws and regulations at both the state and federal level.
- Prepare and train new payroll processors.
- Helped to develop and implement new policies/procedures that reduce processing times.
Payroll/Billing/Data Entry
Care Options for Kids
11.2007 - 05.2014
- Developed and implemented payroll reconciliation process which resulted in increased company efficiency and productivity.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Reconciled payroll reports against weekly time tickets.
- Met weekly deadlines for payroll.
- Successfully established effective systems for record retention by creating database for daily correspondence tracking.
- Resolved payroll issues by researching and reviewing payroll data.
- Compiled statistical information for special reports.
Education
Accounting -
Ashford University
Business Admin -
Northlake
Irving, TexasSkills
- Good communication skills
- Staff/training policy development
- Attention to detail
- Analytical ability
- Time management
- Multi-tasking
- Team player
- Initiative
- Ability to work under pressure
- Positive attitude
Timeline
On Call Manager
Bayada
02.2024 - Current
Payroll Specialist
TDIndustries Inc
03.2020 - Current
Payroll Administrator
Outreach Health
02.2019 - 03.2020
International Payroll Administrator
riiPay
06.2018 - 02.2019
Payroll Specialist
7-Eleven Inc.
08.2014 - 06.2018
Payroll/Billing/Data Entry
Care Options for Kids
11.2007 - 05.2014
Accounting -
Ashford University
Business Admin -
Northlake