CRYSTAL CATES
Bryant,USA
Summary
Transplant Nurse Coordinator with a proven track record in patient coordination and case management. Skilled in enhancing efficiency and fostering teamwork. I excel in educating patients and families while ensuring seamless communication. Committed to delivering exceptional care.
Overview
27
27
years of professional experience
Work History
Transplant Nurse Coordinator
Healthscope Benefits
Little Rock, AR
03.2023 - Current
- Verified appointments related to the Center of Excellence (COE) benefit.
- Monitored and maintained up-to-date medical records to ensure timely updates to case managers.
- Followed patient progress throughout transplant evaluation, procedure, and post-transplant care.
- Facilitated effective communication between patients and medical case managers to coordinate care, and connect patients with appropriate resources.
- Managed daily workload and completed required continuing education within established timeframes.
- Identified and recommended workflow enhancements to improve efficiency and patient satisfaction.
- Processed Allstate insurance claims, network exception requests, and medical appeals for review and resolution.
Public Health Nurse
Saline County Public Health Dept
07.2006 - 01.2009
- Patient Education
- Administered adult and pediatric immunizations
- WIC charting and nutrition profiles
- Used computers to complete necessary patient charts
Registered Nurse
All For Kids Pediatric Clinic
05.2004 - 11.2004
- Administered vaccinations
- Prepared patients for treatments
- Educated patients and family about procedures
- Collaborated with other health organizations for appointments and procedures
CNA
Arkansas Methodist Medical Center
07.2000 - 04.2004
- Developed trusting relationships and provided emotional support to patients and families
- Completed in-service training
- Stocked patient rooms and supply areas to meet patient needs
Assistant Manager
Subway
03.1999 - 05.2000
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Resolved customer complaints and promoted satisfaction
Waitress/Hostess/Cashier
Bonanza
09.1998 - 03.1999
- Provided efficient and courteous service to customers
- Built and maintained positive working relationships with co-workers
- Developed strong customer relationships and to support satisfaction and loyalty
Education
BACHELOR OF SCIENCE - NURSING
ARKANSAS STATE UNIVERSITY
JONESBORO05.2004
Skills
- Teamwork
- Goal oriented
- Patient and family education
- Ability to multitask
- Active listening
- Case management
- Patient coordination
- Team collaboration
Volunteer Experience
I volunteered for vaccination clinics, as needed, throughout the years.
Timeline
Transplant Nurse Coordinator
Healthscope Benefits
03.2023 - Current
Public Health Nurse
Saline County Public Health Dept
07.2006 - 01.2009
Registered Nurse
All For Kids Pediatric Clinic
05.2004 - 11.2004
CNA
Arkansas Methodist Medical Center
07.2000 - 04.2004
Assistant Manager
Subway
03.1999 - 05.2000
Waitress/Hostess/Cashier
Bonanza
09.1998 - 03.1999
BACHELOR OF SCIENCE - NURSING
ARKANSAS STATE UNIVERSITY