Crystal Chau
North Potomac,MD
Summary
Full-time student pursuing a Bachelor's Degree in Web Design. Motivated first-generation immigrant student with a strong will to succeed, committed to learning to expand knowledge in the core subject and developing skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Japong Bakery
07.2022 - 04.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Interacted politely with customers to promote quality service during checkout.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Swept and mopped front end during shifts to maintain professional appearance.
- Backed up cashiers ringing up large number of customers by bagging products.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Crew Member
Dairy Queen
06.2021 - 06.2022
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Upheld high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Library Student Assistant
Montgomery County Public Library
05.2019 - 03.2020
- Designed or maintained library websites and online catalogs.
- Instructed patrons on using reference sources, card catalogs and automated information systems.
- Inspected returned books for condition and due-date status and computed fines.
- Classified and catalogued items according to content and purpose.
- Maintained records of items received, issued and returned.
- Answered routine inquiries and referred patrons to librarians.
- Located books and periodicals for patrons.
Education
Associate of Applied Science - Digital Media & Web Technology
Montgomery College
Rockville, MD05.2023
High School Diploma -
Thomas S. Wootton High School
Rockville, MD06.2021
Skills
- Website Analytics Tools
- Design and Development
- Adobe Creative Suite Applications
- WordPress Proficiency
- HTML5
- Time Management
- Attention to Detail
- Organized and Structured
Certification
- Foundations of User Experience (UX) Design,
authorized by Google and offered through Coursera - June 2023
- Start the UX Design Process: Empathize, Define, and Ideate,
authorized by Google and offered through Coursera - June 2023
Languages
Vietnamese
Native or Bilingual
Cantonese
Native or Bilingual
Timeline
Cashier Assistant
Japong Bakery
07.2022 - 04.2023
Crew Member
Dairy Queen
06.2021 - 06.2022
Library Student Assistant
Montgomery County Public Library
05.2019 - 03.2020
Associate of Applied Science - Digital Media & Web Technology
Montgomery College
High School Diploma -
Thomas S. Wootton High School