Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Chavez

Chico,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Selling Associate

Victoria's Secret & PINK
10.2024 - Current
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Hostess

IHop
02.2024 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, as well as delivered them and informed of accurate wait times.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Delivered pick-up and curbside orders to guests.

Guest Advocate/ Style Team Member

Target
01.2022 - 08.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled customer complains and returns/exchanges calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Assisted in pick-up and drive up orders, making sure each order was complete and delivered with a positive attitude
  • Improved visual merchandising standards by creating compelling displays that showcased current trends and styles, as well as keeping it organized by size, style, and color.
  • Supported team members during peak hours or staff shortages, demonstrating adaptability in various roles within the store environment.


Education

High School Diploma -

Hemet High School

Nursing Bachelor's Degree in Process, Small Group Communications, Sciences (Human physiology, psychology, sociology, chemistry), Statistics, Human Nutrition -

California State University, Chico

Skills

    Bilingual (fluent in English and Spanish)

    Computer Literacy

    Optimistic and Adaptable

    Complaint Handling

    Financial Transactions

    Customer Consultation

    Brand Awareness

    Patience and Empathy

    Cleaning and Sanitation

    Phone Etiquette

    Effective Time Management

Certification

  • First Aid Certified
  • Food Handlers
  • Alcoholic Beverage Certification

Timeline

Selling Associate

Victoria's Secret & PINK
10.2024 - Current

Hostess

IHop
02.2024 - 08.2024

Guest Advocate/ Style Team Member

Target
01.2022 - 08.2024

Nursing Bachelor's Degree in Process, Small Group Communications, Sciences (Human physiology, psychology, sociology, chemistry), Statistics, Human Nutrition -

California State University, Chico

High School Diploma -

Hemet High School

Similar Profiles

CREATE PROFILE
Crystal Chavez