Jornanyska Rivera Ramos
Reflex
New Haven,CT
1
Language
1
Certification
10
years of professional experience
Contribute reliable support with strong work ethic and positive attitude.,Apply computer skills and management skills to coordinate daily work.,Step into leadership roles in multiple situations and communicate ideas clearly.,Pursue challenging work and push performance beyond expectations.
Work History
Senior Customer Associate
4 Months- Resolved complex customer inquiries through email, phone, and chat with consistent service quality.
- Managed escalated cases, coordinating cross-functional teams to deliver timely resolutions.
- Maintained accurate customer records in CRM systems, ensuring data integrity and follow-up continuity.
- Processed orders, returns, and account updates while meeting service standards and policy requirements.
Patient Registrar
1 Year 1 Month- My job pertains to many things from faxes to paper work. To ensure that the patient's needs are being communicated to the doctor. From scheduling apps for the pts that are in need. From scanning in important paperwork and faxing over things that need to be sent over to other offices. Also, helping pts obtain insurance. From a range on making sure that providers schedule meets expectations to filling them up and making sure that the slots that are filled are being put in properly. Also, money management and taking and handling copays. Also, scheduling rides for medicare pts and more.
teachers assistant
7 Months- My job entitles me to following the schedule and lesson plan with or without the teacher present. Helping children excel learning wise, Math,literature, Writing, and basic understandings. Also, potty training children and getting them prepared for kinder garden independence wise. While also, prepping breakfast, lunch and snack. From changing diapers to brushing teeth. Also, lots of paper work ( ESI,ASQS, Incident reports, Observations). Hosting family events so that families can see what we do in the classrooms and get a sense of understanding where their child is at developmentally and what they need to improve on.
cashier
8 Months- My responsibility was to make sure that the safe was up to date matched the paperwork and the money count was correct opening or closing the shift. All inventory was stocked before the next shift. Made sure that pumps were clean and The trash was taken out. Make sure the cigarette count was recorded upon entry and exit , Also Patti tickets were sold and recorded properly. Last but not least made sure that the customers had a great experience while they get what they came for and promote little sales that we have going on. Keeping the sales signs up to date then change frequently.
cashier
6 Months- My job is to make sure that the customers have a good shopping experience and assure the quality of all products and they are checking out. Also, being able to provide great customer service and give them any help needed to find any product or substitute product. Stocking up the aisle and putting away the return items that are up to the standards of quality and meet all the safety guidelines. This was a job in my youth years to cover my college expenses
cashier
5 Months- Clean work areas and assist customers of all ages.
- Verify age and personal identification for regulated product purchases.
- Sweep floors, sanitize surfaces, make keys, process returns, and help customers locate products and receive support inside or outside store.
- Pick up shifts as needed and assist with Home Depot credit card applications.
- Organize merchandise and restock displays.
employee
9 Months- My position entitled making drinks, cleaning and bringing people their food on roller skates, Clean the bathrooms, Mop and sweep,and wipe down tables. I was a substitute manager on the shift.THat entitled having to bag orders to accommodate customers and make sure that everything was running smoothly and make money drops. Also had to wipe windows, take out the trash and wipe down the outside stalls and make sure there wasn't any trash anywhere outside. I picked up shifts all the time and came in early when needed or stayed late when needed.
- (Carhop)
Education
- Social Work, Public health
No Degree
- Medical Assistant
Graduated
Skills
Supported bilingual service through fluent English and Spanish communication.
Applied strong computer skills and detail-focused phone communication to improve daily support.
Handled multiple tasks while using observational learning to build skills quickly.
Provided customer service support for teaching and mentoring activities.
Showed willingness to learn
critical thinking
and problem-solving to deliver reliable performance.
Assisted patient care with vital signs
weight
height
EKGs
cleanliness
and phlebotomy tasks.
Used HIPAA knowledge
SIMS network familiarity
and medical terminology to support accurate clinical communication.
Applied knowledge of EHR systems for accurate record support.
Led bilingual service through fluent English and Spanish communication.
Improved daily support by applying strong computer skills and detail-focused phone communication.
Built skills quickly through multitasking and observational learning.
Supported teaching and mentoring efforts through strong customer service.
Delivered reliable performance through willingness to learn
critical thinking
and problem-solving.
Supported patient care by completing vital signs
weight
height
EKGs
cleanliness
and phlebotomy tasks.
Strengthened clinical communication through HIPAA knowledge
SIMS network familiarity
and medical terminology.
Supported accurate charting and workflow through EHR system knowledge.
Delivered effective bilingual service through fluent English and Spanish communication.
Improved support processes with strong computer skills and detail-focused phone communication.
Accelerated skill growth through multitasking and observational learning.
Contributed to teaching and mentoring support through customer service strengths.
Produced reliable performance through willingness to learn
critical thinking
and problem-solving.
Supported patient care outcomes through vital signs
weight
height
EKGs
cleanliness
and phlebotomy tasks.
Enabled accurate clinical communication through HIPAA knowledge
SIMS network familiarity
and medical terminology.
Supported efficient patient documentation through EHR system knowledge.
Certification
CPR Certified.
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Associate
Reflex
06.2026 - CurrentRead More
Patient Registrar
Cornell Scott Hill Health Center
05.2025 - 06.2026Read More
teachers assistant
Lulac Headstart
10.2024 - 05.2025Read More
cashier
Alltown Rest Stop.
04.2021 - 12.2021Read More
cashier
Walmart
01.2020 - 07.2020Read More
cashier
Home Depot
08.2017 - 01.2018Read More
employee
Sonic Drive -In
07.2016 - 04.2017Read More
Lincoln Technical Institution
from Medical Assistant
Read More
Southern Connecticut State University
from Social Work, Public health
Read More
ACHIEVEMENT FIRST HIGH SCHOOL
No Degree
Read More