Luis Rentas
New Port Richey,FL
Summary
Dependable and customer-focused professional with experience in fast-paced food service environments and direct support roles. Known for patience, compassion, and the ability to work effectively with people of diverse needs and backgrounds. Strong communicator who stays calm under pressure, provides friendly and efficient service, and works well as part of a team. Bilingual in English and Spanish, with a consistent work ethic and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sevita
11.2024 - 12.2025
- Delivered individualized behavioral and therapeutic support to clients facing neurological and behavioral challenges.
- Executed behavior support plans and interventions to enhance safety and stability.
- Executed comprehensive hourly PointClickCare (PCC) documentation and ensured accuracy of behavioral data and incident reports.
- Facilitated collaboration among clinical and interdisciplinary teams to enhance data-driven care delivery.
- Facilitated client support in daily living activities and community reintegration through person-centered approaches.
Shift Leader
Einstein Bros. Bagels
07.2023 - 10.2024
- Provided fast, friendly customer service in a high-volume food service environment
- Managed daily shift operations, ensuring smooth workflow and timely order fulfillment
- Operated POS systems, handled cash and card transactions, and ensured order accuracy
- Assisted customers with orders, special requests, and issue resolution
- Supported and guided team members to maintain efficiency during busy periods
- Maintained cleanliness and organization of front-of-house and food prep areas
- Followed food safety, sanitation, and company policies consistently
- Helped train new employees on customer service standards and procedures
- Demonstrated reliability and flexibility by adapting to changing business needs
Shift Leader
Chick-fil-A
09.2022 - 07.2023
- Delivered excellent customer service in a fast-paced, high-traffic airport environment
- Oversaw shift operations during peak travel hours to ensure efficient service flow
- Operated cash registers and POS systems while maintaining speed and accuracy
- Assisted customers with orders, questions, and special accommodations
- Coordinated with team members to maintain strong communication and teamwork
- Resolved customer concerns professionally while maintaining a positive atmosphere
- Ensured cleanliness, organization, and food safety standards were met at all times
- Supported training and onboarding of new staff members
- Maintained composure and professionalism during high-stress situations
Education
High school diploma - undefined
Leto High School
Tampa, FLSkills
- Delivered friendly, respectful, and efficient customer service in fast-paced environments
- Demonstrated patience, empathy, and professionalism while working with individuals with disabilities and diverse needs
- Provided one-on-one support to individuals with disabilities, developing strong interpersonal, patience, and problem-solving skills
- Assisted customers with questions, product selection, and problem resolution
- Operated POS systems and handled cash transactions accurately
- Maintained clean, organized, and sanitary work areas
- Supported team members to ensure smooth daily operations during busy shifts
- Used strong communication skills to collaborate with coworkers and assist customers
- Managed time effectively and prioritized tasks to meet service demands
- De-escalated stressful situations calmly and professionally
- Followed safety procedures and company policies consistently
- Bilingual: effectively communicated with English- and Spanish-speaking customers
- Demonstrated reliability, adaptability, and a strong work ethic
Certification
- Driver's License February 2024 to February 2032
- CPR Certification
- First Aid Certification
- AED Certification
- Motorcycle License
Languages
Spanish - Fluent
English - Fluent
Timeline
Direct Support Professional
Sevita
11.2024 - 12.2025
Shift Leader
Einstein Bros. Bagels
07.2023 - 10.2024
Shift Leader
Chick-fil-A
09.2022 - 07.2023
High school diploma - undefined
Leto High School