Ana Palafox
Los Angeles,CA
Summary
Dedicated and proactive professional with extensive experience in restaurant service and bookkeeping, seeking to transition into a property management position. Demonstrated expertise in process improvement, financial analysis, and customer service. Proven ability to work in fast-paced environments with complex tasks, streamline operations, and enhance client satisfaction. Seeking to leverage skills and experience in apartment management to ensure efficient property operations and excellent resident relations.
Overview
3
3
years of professional experience
Work History
Office Assistant
ACCU-RATE PROFESSIONAL SERVICES
South Gate, California
01.2021 - 02.2024
- Trained and mentored junior staff, managed accounts payable and receivable, reviewed financial statements, and assisted in the preparation of financial documents.
Hostess, Shift Lead, Server
Kalaveras
Los Angeles, California
05.2021 - 08.2023
- Managed inventory, handled customer complaints, implemented new procedures for service efficiency, managed financial transactions, and trained new servers.
Customer Service Representative
Teleservices Now, Direct Wireless
10.2020 - 12.2022
- Delivered exceptional customer service, managed scheduling, assisted with financial transactions, and analyzed customer inquiries to improve service resolution times.
Hostess
Kendalls Brasserie
Los Angeles, California
05.2023
- Assisted in overseeing daily restaurant operations, including staff management, customer service, and maintaining health and safety standards
- Developed and maintained positive relationships with guests, analyzed sales reports, and provided recommendations for service improvements.
Education
Bachelor of Science in Mechanical Engineering (Aerospace Focus) -
Pasadena City College
06.2026
Ramon C Cortines High School of VAPA
Los Angeles, CA06.2020
Skills
- Financial Management: Expertise in managing financial records, processing transactions, and ensuring compliance with regulations
- Bookkeeping: Proficient in ledger maintenance, invoice management, and financial reporting
- Bilingual: Excellent verbal and written communication skills in both English and Spanish, with experience in client interaction and support
- Administrative Support: Assisted with office operations, including scheduling, document management, and coordination of client meetings Supported team members and contributed to a smooth workflow within the office
- Customer Service: Proven ability to deliver high-quality service addressing client needs, resolve issues, and provide exceptional service
- Problem-Solving: Strong aptitude for resolving conflicts and finding solutions in high-pressure situations
- Communication: Fluent in both English and Spanish, professional experience with a focus on clear and professional interactions
- Organizational Skills: Experienced in managing schedules, coordinating with multiple levels of management, and maintaining accurate records
- Team Leadership: Ability to lead and motivate teams, fostering a collaborative and productive work environment Supervised and trained a team of 20 waitstaff, ensuring high standards of service and adherence to company policies
- Operational Efficiency: Coordinated tasks and resources to optimize workflow and productivity, akin to managing restaurant service flow and team coordination
- Conflict Resolution: Addressed and resolved conflicts between staff and customers, demonstrating effective communication and problem-solving skills applicable to managing office issues and team dynamics while maintaining strong relationships with clients and team members
- Administrative Skills: Managed daily operations, including scheduling, record-keeping, and office supplies inventory, similar to handling shift schedules and stock management in a restaurant
Affiliations
- Member of the Society of Women Engineers
- Member of the Latino Tax Pro Community
References
Available upon request.
Languages
Spanish
Professional
English
Professional
Timeline
Hostess
Kendalls Brasserie
05.2023
Hostess, Shift Lead, Server
Kalaveras
05.2021 - 08.2023
Office Assistant
ACCU-RATE PROFESSIONAL SERVICES
01.2021 - 02.2024
Customer Service Representative
Teleservices Now, Direct Wireless
10.2020 - 12.2022
Bachelor of Science in Mechanical Engineering (Aerospace Focus) -
Pasadena City College
Ramon C Cortines High School of VAPA
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