Jessica Madsen

• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Scheduled appointments, received and signed for incoming packages, and assisted clients and other visitors.
• Entered and updated information in databases and spreadsheets.
• Prepared meeting agendas and took meeting minutes.
• Coordinated logistics for meetings, including room setup and catering.
• Used word processing and presentation software to create and edit documents.
• Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand.
• Completed research as requested, then compiled and summarized information for reports or presentations.
• Worked with sensitive information with discretion to maintain confidentiality and security and ensure compliance.

• Assisted in the creation, organization, and maintenance of quality-related documents, including quality manuals, procedures, and records
• Ensured that documentation is up-to-date and easily accessible
• Entered and updated quality-related data and records in company databases and software
• Maintained ISO documents and material on the Quality System website in a timely
• Assisted in the development and maintenance of QA associate training material and records
• Ran reports for quarterly supplier certification.
• Tracked daily QA measures

• Managed the office calendar, scheduled appointments, and coordinated meetings.
• Performed general administrative tasks such as answering phone calls, responding to emails, and handling correspondence.
• Provided excellent customer service by greeting visitors, addressing inquiries, and directing them to the appropriate person or department.
• Conducted data entry and maintain accurate records
• Transcribed documents and prepared reports or presentations as needed.
• Assisted with event planning and coordination.

- Maintained office supplies inventory and placed orders when necessary.

- Collaborated with other team members to ensure efficient office operations.