Barbara Joann Knobel
Jacksonville
Summary
Dynamic professional with a proven track record at Accu-Air Cooling Services, excelling in customer service and data entry. Adept at managing high-stress situations while ensuring timely assistance and effective communication. Recognized for enhancing operational efficiency and fostering strong customer relationships through active listening and decision-making skills.
Overview
3
3
years of professional experience
Work History
Dispatcher
Accu-Air Cooling Services
04.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Beauty Advisor
Target
09.2022 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Arts -
Florida State College
Jacksonville, FL05-2022
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Customer relationship management
- Call handling
- Excellent communication
- Route planning and adjustment
- Materials ordering
- Calendar and scheduling software
- Equipment inspection
Timeline
Dispatcher
Accu-Air Cooling Services
04.2024 - Current
Beauty Advisor
Target
09.2022 - Current
Associate of Arts -
Florida State College
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