Crystal Clapper
Columbus,MI
Summary
Medical records management professional with strong expertise in maintaining and organizing patient data, ensuring compliance with healthcare regulations, and improving record-keeping systems. Known for fostering teamwork and adapting to evolving requirements, consistently delivering reliable results. Skills include data integrity, regulatory adherence, and process optimization, valued for reliability and flexibility in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Harbor Oaks Hospital
06.2020 - Current
- Managed release of information requests and provided customer service.
- Performed data entry and deficiency tracking.
- Conducted chart analysis and worked with MS Word, Access, and Excel.
- Assisted with behavioral health, admissions, and CPC tracking.
Assembly and Molding Operator
Norma Group
01.2014 - 06.2020
Caregiver
Visiting Angels
09.2010 - 01.2011
- Provided in-home patient assistance, including personal care, positioning, transporting, and end-of-life care.
Medical Administrative Assistant (Externship)
Visiting Angels
08.2010 - 09.2010
- Completed 120-hour externship, providing front desk reception and utilizing MS Word and Excel.
Temporary Employee
US Postal Service
07.2009 - 06.2010
- Conducted door-to-door mail delivery, both walking and mounted.
Education
Associate Degree - Health Information Technology
DeVry University
02-2026
Associate Degree in Applied Science - Medical Administrative Assistant
Baker College
Port Huron, MI12.2010
Skills
- Office Management: Records and database administration, finance, front desk reception, report processing
- Technical Proficiency: MS Word, MS Excel, MS PowerPoint, keyboarding, electronic spreadsheets, database applications, advanced document processing
- Administrative & Medical: EMR systems, insurance verification, clerical experience, behavioral health, medical records management
- I am a fast learner
- Always willing to take on tasks and learn new things
- I take work ethic very seriously and dependability is a key factor in work ethic
- HIPAA expert
- Telephone etiquette
- Medical office administration
- Records request handling
- Medical information release
- Medical records filing
- Medical office procedures
- Insurance verification
- Medical records management
- Patient confidentiality
- EMR / EHR
- Medical records analysis
- Procedural coding
- Diagnostic coding
- Database management
- Medical records retrieval
- Records audits
Certification
- RHIT Training - 2/2026
Timeline
Medical Records Specialist
Harbor Oaks Hospital
06.2020 - Current
Assembly and Molding Operator
Norma Group
01.2014 - 06.2020
Caregiver
Visiting Angels
09.2010 - 01.2011
Medical Administrative Assistant (Externship)
Visiting Angels
08.2010 - 09.2010
Temporary Employee
US Postal Service
07.2009 - 06.2010
Associate Degree in Applied Science - Medical Administrative Assistant
Baker College
Associate Degree - Health Information Technology
DeVry University