Jessica Herndon
North Salt Lake,UT
Summary
Dedicated Medical Records Specialist with a focus on developing efficient workflows and training staff. Known for strong auditing skills and maintaining compliance with regulations, contributing to accurate and accessible patient records.
Overview
23
23
years of professional experience
Work History
Medical Records Specialist
Wasatch Endoscopy Center
04.2003 - Current
- Managed electronic medical records ensuring accuracy and compliance with regulations.
- Coordinated patient information retrieval for seamless data access and workflow efficiency.
- Implemented process improvements to enhance record-keeping practices and reduce discrepancies.
- Trained staff on best practices in medical documentation and data entry protocols.
- Oversaw audit processes for medical records, ensuring adherence to quality standards and policies.
- Developed and maintained standardized procedures for document management and storage solutions.
- Collaborated with healthcare providers to resolve discrepancies in patient records effectively.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Managed electronic medical records for 100,000s + patients.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
- Developed educational materials for staff on proper medical record documentation, enhancing overall accuracy and quality of patient records.
- Maintained relationships with medical providers, suppliers, and reporters.
- Implemented a robust document retention policy, ensuring that all legal requirements related to long-term storage were met efficiently while minimizing storage costs for the organization.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Contributed to strategic planning efforts within the organization, offering insight into best practices for the management of health information systems.
- Streamlined information retrieval processes, developing a comprehensive filing system for physical documents.
- Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Supported medical staff by providing organized and accurate medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical reports for external parties.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Maintained accuracy, completeness, and security for medical records and health information.
- Scanned and uploaded medical records into electronic medical records system.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Verified accuracy of patient information in medical records.
- Processed and tracked requests for medical records from external organizations.
- Transcribed and entered patient medical information into electronic medical records systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Followed up with medical staff regarding missing information in patient records.
- Identified new methods to optimize medical records management.
- Tracked and monitored requests for medical records release.
- Input data into computer programs and filing systems.
- Developed and implemented new filing system for medical records to improve efficiency.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Generated and maintained statistical data related to medical records.
Education
Woods Cross High School
Woods Cross, UT06-2002
Skills
- Medical records management
- Insurance verification
- Medical office procedures
- Medical records filing
- HIPAA expert (HIPPA educational course completed in 2003 upo hire)
- Medical Records request handling and information release
- Medical records auditing
- Office administration
- Medical records storage and destruction
- Proficiency in Advantix, Provation, EPIC, EzChart, One Medical Passport, and ModMed
- EMR / EHR
- Insurance expert in verifying benefits and understanding coverage
- HIPAA compliance and regulations
- Processing of subpoenas
- Scheduling appointments
- Departmental cross-coverage for front desk check-in, Business Office Supervisor, and insurance verification
Timeline
Medical Records Specialist
Wasatch Endoscopy Center
04.2003 - Current
Woods Cross High School
Extra-curricular Activities
In addition to occasionally organizing employee potlucks/parties, I have in the past been involved in an Employee Engagement group that would organize events (employee baseball games, Christmas parties, etc) and charity events with the local food bank.