Sydnie Santiago
Stone Mountain,GA
Summary
Developed organizational and analytical skills in fast-paced healthcare environment, ensuring accurate management of sensitive information. Demonstrates expertise in data entry, records management, and maintaining confidentiality and compliance with regulations. Seeking to transition these skills into new field where attention to detail and security are paramount.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Phoenix Ortho Injury Spine and Extremity
Stone Mountain, GA
07.2024 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Followed up with patients about medical and healthcare processes.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
Personal Injury Case Manager
Ortho Sport & Spine
Roswell, GA
10.2022 - 06.2024
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
- Collaborated effectively with attorneys to strategize on best course of action for individual cases, maximizing potential settlements or awards.
- Achieved successful case resolutions by closely managing and organizing client files.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.
- Ensured thorough documentation, resulting in an organized and streamlined process for each case.
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
Personal Injury Assistant Case Manager
Ortho Sport & Spine
Rose, OK
08.2021 - 10.2022
- Strengthened community outreach efforts by representing the organization at various events and conferences.
- Provided crisis intervention support when required, ensuring prompt response times during critical situations.
- Collaborated with multidisciplinary teams for comprehensive client support and care coordination.
- Contributed to staff training initiatives for continued professional development within the team.
- Increased case resolution rates with thorough research, documentation, and follow-up procedures.
- Reduced caseload backlog by efficiently managing time and prioritizing tasks according to urgency.
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Participated in regular case reviews, offering insights and suggestions for improved service delivery strategies.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Developed strong relationships with community partners to enhance collaboration on behalf of clients.
Education
Bachelor - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL09.2022
Associate - Healthcare Administration
Ultimate Medical Academy
Clearwater, FL05.2021
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05.2018
Skills
- Medical records management
- Insurance verification
- Medical records filing
- Medical office procedures
- HIPAA expert
- Records organization
- Medical office administration
- Records request handling
- Medical information release
- Telephone etiquette
- Release of information
- Medical records auditing
- Medical records storage
- Patient confidentiality
- Office administration
- Clinical documentation
- Medical record security
- Medical records destruction
- Account management
- Health information systems
- Data security procedures
- Case management
- Report writing
- Knowledgeable in software
- Medical terminology
- Proficiency in software
- Insurance expert
- Staff education and training
- EMR / EHR
- Client interactions
- Medical records analysis
- Medical records indexing
- HIPAA compliance
- Healthcare data management
- Procedural coding
- Document scanning
- Diagnostic coding
- Payment collection
- Information verification
- Medical records maintenance
- Quality reviews
- Medical billing and coding
- Database management
- Transcription
- Medical transcription
- Community advocate
- Medical billing procedures
- Patient care assessments
- Records filing
- Records audits
Certification
Medical Billing and Coding
Timeline
Medical Records Specialist
Phoenix Ortho Injury Spine and Extremity
07.2024 - Current
Personal Injury Case Manager
Ortho Sport & Spine
10.2022 - 06.2024
Personal Injury Assistant Case Manager
Ortho Sport & Spine
08.2021 - 10.2022
Bachelor - Medical Billing And Coding
Ultimate Medical Academy
Associate - Healthcare Administration
Ultimate Medical Academy
High School Diploma -
Stone Mountain High School