Joanne Luna
San Fernando,CA
Summary
Dynamic Medical Records Specialist with proven expertise at Providence Holy Cross Surgery Center, adept at optimizing workflows and ensuring regulatory compliance. Skilled in electronic medical records management and committed to patient confidentiality, I excel in enhancing patient care through accurate data entry and effective communication, fostering collaborative relationships within healthcare teams.
Overview
24
24
years of professional experience
Work History
Medical Records Specialist
Providence Holy Cross Surgery Center
05.2018 - 08.2024
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Scanned medical records in digital format for easy retrieval and accessibility.
Anesthesia Billing
FFC Billing
02.2005 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Business Office
Providence Holy Cross Surgery Center
02.2001 - 01.2005
Education
Medical Assistant -
Medical Training Institute
Mission Hills, CA1981
Skills
- Electronic medical records
- Patient confidentiality
- Data entry
- Chart review
- Customer service
- Medical records management
- Regulatory compliance
- Legal compliance
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Workflow optimization
- Information organization
- Medical office procedures
- Medical records filing
- HIPAA expert
- Records request handling
- Telephone etiquette
- Medical information release
- Medical records auditing
- Release of information
- Medical records storage
- Clinical documentation
- Medical record security
- Medical records destruction
- Health information systems
- Medical terminology
- Proficiency in software
- Knowledgeable in software
- Payment collection
- Information verification
- Medical records maintenance
- Records pulling
- Medical terminology proficiency
- Medical records retrieval
- Medical terminology understanding
- Paperwork processing
- Written and verbal communication
- Meeting coordination
- New patient chart preparation
- Patient data collection
- Filing procedures
- Patient inquiries
- Release of information paperwork
- Record maintenance
- Information retrieval
- Electronic medical records handling
Timeline
Medical Records Specialist
Providence Holy Cross Surgery Center
05.2018 - 08.2024
Anesthesia Billing
FFC Billing
02.2005 - 12.2015
Business Office
Providence Holy Cross Surgery Center
02.2001 - 01.2005
Medical Assistant -
Medical Training Institute
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