Crystal Coates
Elyria,OH
Summary
Reliable and punctual person who possesses an excellent work ethic and more than 16 years in retail. Areas of expertise include inventory, management operations, exceptional customer service, warehouse knowledge and office clerk. Quickly learn and master new concepts,positive,upbeat dependable team player with an analytical ,outgoing, efficient with the capacity to multi-task, resourceful and adaptable approach to solving routine and complex problems.
Overview
24
24
years of professional experience
Work History
Warehouse Associate/ Office Associate
Sengoku
Warrensville Heights, OH
08.2002 - 09.2003
- Resolved problems for customers, warehouses and carriers.
- Manually created shipments, assigned carriers and dispatched shipments.
- Completed all necessary customs documents and other paperwork.
- Coordinated rush orders and order changes.
- Forwarded client-related quality and service issues to the appropriate manager for resolution.
- Established transportation cost standards and economical shipping practices.
Cashier/Credit Card Processor/Phone Operator
Micro Center
Mayfield Heights, OH
09.2003 - 08.2006
- Tendered change and receipts to customers and actively monitored self-checkout systems.
- Counted cash in the cash register at the end of each shift and tallied it with tickets sold.
- Bagged merchandise by following standard procedures.
- Issued receipts for purchases and gifts.
- Operated checkout line at will call counter.
- Processed credit card payments and ensured customers signed counter slips.
- Handled the cash register and oversaw credit and debit cards, personal check and cash transactions.
- process credit cards for customer and company's.
- Answered calls in a pleasant, calm voice and directed them to the proper individuals.
- Utilized paging technology within the organization to get in touch with key people.
- Kept abreast of rapidly evolving technology.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Trained my replacement on company customer service policies and service level standards.
- Recommended and helped customers select merchandise based on their needs.
Cashier
DICK'S Sporting Goods
North Olmsted, OH
09.2006 - 03.2007
- Tallied cash at the end of each shift and handled discrepancies according to company policies.
- Handled credit and cash transactions for customers using cash registers.
- Accurately displayed and restocked merchandise.
- Provided customers with payment information and processed credit card payments and cash transactions.
- Balanced the cash register at the end of each shift and ensured that any discrepancies were resolved.
- Informed managers of issues with loss prevention and security.
- Bagged merchandise by following standard procedures.
- Organized register supplies.
- Issued receipts for purchases and gifts.
- Kept register terminal area and store clean and orderly.
- Processed credit card payments and ensured customers signed counter slips.
Department Manager/ZMS Supervisor/Fresh Manager
Walmart Supercenter
Elyria, OH
03.2007 - Current
- Followed all safety protocols and company processes and procedures.
- Ensured that all department employees presented a positive, exemplary image to customers.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Cultivated a talented team of departmental employees through outstanding mentor, coaching and teaching skills.
- Communicated information to customers about product quality, value and style.
- Shared product knowledge with customers while making personal recommendations.
- Received and processed cash and credit payments for in-store purchases.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Communicated store policy violations to the leadership team in a timely manner.
- Recruited, hired, developed and retained retail talent for the company.
- Maintained visually appealing and effective displays for the entire store.
- Answered customers' questions and addressed problems and complaints in person.
- Maintained friendly and professional customer interactions.
- Performed cycle counts and monthly inventory audits.
- Followed all food safety and health code standards.
- Established and managed objectives for team production and customer service.
- Operated check stand equipment including cash register, scanner and scale.
- Interviewed, hired and trained new associates.
- Restocked supplies and placed orders.
- Stocked, priced, front-faced and rotated merchandise.
- Supervised 8 employees per shift.
- Ordered and shelved weekly sale items for customers.
- Identified assignments to provide associates with developmental opportunities.
- Provided performance feedback and coached employees with setting quarterly goals.
- Informed patients and patrons about various immunizations including the flu, Drat and HP vaccines.
- Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
- Regularly completed paperwork and reports.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Verified that all merchandising standards were maintained on a daily basis.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Education
High School Diploma -
Lawndale High School
Skills
- Leadership skills
- Multi-tasking mastery
- Strong communication skills
- Organized
- Analytical
- Reliable and dependable
- Time management
- Focused on customer satisfaction
Affiliations
I am currently the den mother of my sons Cub Scout pack 110. I have been an active memeber of our committee the last 4 years. I help plan and budget events.
Timeline
Department Manager/ZMS Supervisor/Fresh Manager
Walmart Supercenter
03.2007 - Current
Cashier
DICK'S Sporting Goods
09.2006 - 03.2007
Cashier/Credit Card Processor/Phone Operator
Micro Center
09.2003 - 08.2006
Warehouse Associate/ Office Associate
Sengoku
08.2002 - 09.2003
High School Diploma -
Lawndale High School