Crystal Collins
Carmichael,CA
Summary
Proven team player and adept in housekeeping, I excelled at LCs Cleaning by surpassing cleanliness standards and enhancing customer satisfaction. Leveraging strong organizational abilities and exceptional customer service skills, I effectively coordinated tasks and resolved inquiries, significantly improving operational efficiency.
Overview
20
20
years of professional experience
Work History
Housekeeper
LCs Cleaning
Sacramento, CA
05.2021 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
House Keeping
Stacy's Cleaning Services
Roseville, CA
04.2021 - 06.2022
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Maintained efficient communication with housekeeping staff to guarantee timely room availability.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
Hostess
Blackbear Diner
Citrus Heights, CA
05.2018 - 06.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Call Center Representative
Kay Designers
Sacramento, CA
06.2008 - 03.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Albertsons
Antelope, CA
02.2003 - 06.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Real Estate
American River College
Sacramento, CAH/S Diploma - Various Classes
Center High School
Antelope, CA06.2004
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
Timeline
Housekeeper
LCs Cleaning
05.2021 - 06.2023
House Keeping
Stacy's Cleaning Services
04.2021 - 06.2022
Hostess
Blackbear Diner
05.2018 - 06.2019
Call Center Representative
Kay Designers
06.2008 - 03.2009
Cashier
Albertsons
02.2003 - 06.2008
Real Estate
American River College
H/S Diploma - Various Classes
Center High School