Crystal Combs
Austin,Tx
Summary
Dynamic individual with hands-on experience in Project Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR
Rotech Oxygen & Medical Equipment
10.2022 - 08.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Taking new equipment orders, verifying insurance information, and processing necessary paperwork.
- Communicates with patients/clients and referral sources
- Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
- Expanded knowledge on medical terminology and insurance policies
- Collaborated with team members to identify areas for improvement
- Provided medical billing and coding duties.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
CNA
Army Residence Community
01.2019 - 04.2020
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Supported needs of 21+ residents under long-term care.
Manager
Spa De Paris
03.2017 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Administrator
Austin Rig and Crate
11.2016 - 03.2017
- Managed confidential data with discretion, adhering to company policies and legal standards.
- Updated internal databases to streamline document management.
- Oversaw inventory levels to maintain efficient supply availability across operations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
Some College (No Degree) - Project Management
Walden University
Minneapolis, MNSkills
- CRM software
- Teamwork and collaboration
- Problem-solving skills
- Leadership qualities
- Goal setting and achievement
- Multitasking
- Time management
- Excellent communication
- Project planning
- Agile and scrum methodologies
- Stakeholder management
- Analytical and critical thinking
- Organizational and planning skills
Certification
Project Initiation: Starting a Successful Project
Agile Project Management
Capstone: Applying Project Management In The Real World
Project Panning: Putting It All Together
Foundations Of Project Management
Project Execution: Running The Project
Timeline
CSR
Rotech Oxygen & Medical Equipment
10.2022 - 08.2024
CNA
Army Residence Community
01.2019 - 04.2020
Manager
Spa De Paris
03.2017 - 12.2018
Administrator
Austin Rig and Crate
11.2016 - 03.2017
Some College (No Degree) - Project Management
Walden University
Project Initiation: Starting a Successful Project
Agile Project Management
Capstone: Applying Project Management In The Real World
Project Panning: Putting It All Together
Foundations Of Project Management
Project Execution: Running The Project
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