Crystal Cortez
Somerset,Ky
Work Preference
Summary
Detail-oriented and compassionate administrative professional with experience in front- desk operations within healthcare and community service settings. skilled in patient reception, appointment scheduling, and phone management while maintaining confidentiality and professionalism. Known for strong communication skills, organization, and providing supportive, patient-centered service.
Overview
10
10
years of professional experience
Work History
Sales Associate
Cricket Wireless
Junction City, KS
06.2023 - 11.2023
- Enhanced customer engagement through personalized service and product recommendations.
- Collaborated with team to maintain store presentation and inventory accuracy.
- Trained new associates on product knowledge and sales techniques.
- Implemented promotional strategies to drive sales during peak seasons.
Kitchen Manager
Chick-Fil-A
Somerset, KY
01.2020 - 07.2021
- Led kitchen team, ensured food quality and efficient service.
- Scheduled staff breaks, resolved shortages and operational issues.
Medical Receptionist
Lake Cumberland Neurosurgical Associates
Somerset, KY
08.2018 - 01.2020
- Answered phones, updated patient records, ensured smooth appointment scheduling.
Receptionist
Lake Cumberland Neurosurgical Associates
Somerset, KY
06.2018 - 01.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of patient information, ensuring compliance with confidentiality standards.
Sales Associate
LifeWay Christian Resources
Somerset, KY
08.2017 - 07.2018
- Helped customers locate and order merchandise; handled transactions.
Sales Associate
Shoe Show
Somerset, KY
08.2016 - 02.2017
- Assisted customers in-store and online to find and order products.
Crew Member
Culvers
Somerset, KY
12.2013 - 01.2015
Education
Psychology
Eastern Kentucky University
Psychology
Somerset Community College
Skills
- Customer Service Excellence
- Cashiering & POS Systems
- Communication & Rapport Building
- Retail Sales & Merchandising
- Leadership & Staff Coordination
- Remote Work & Call Center Experience
- Organization & Multitasking
- Inventory & Stocking
- Team Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Cricket Wireless
06.2023 - 11.2023
Kitchen Manager
Chick-Fil-A
01.2020 - 07.2021
Medical Receptionist
Lake Cumberland Neurosurgical Associates
08.2018 - 01.2020
Receptionist
Lake Cumberland Neurosurgical Associates
06.2018 - 01.2019
Sales Associate
LifeWay Christian Resources
08.2017 - 07.2018
Sales Associate
Shoe Show
08.2016 - 02.2017
Crew Member
Culvers
12.2013 - 01.2015
Psychology
Somerset Community College
Psychology
Eastern Kentucky University