Crystal Cotton
Teague ,TX
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and leadership. Skilled in analyzing service metrics to drive strategic improvements, enhancing customer satisfaction. Adept at training teams and streamlining processes, demonstrating strong decision-making and attention to detail in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Entertainment Associate
Walmart
Mexia, Texas
10.2023 - Current
- Assisted in analyzing data to support project planning and execution.
- Contributed to team meetings by sharing insights and observations.
- Supported the development of presentations for stakeholder communications.
- Coordinated logistics for departmental events and activities.
Customer Service Lead
Murphy USA
Mexia, TX
09.2022 - 06.2023
- Led team in delivering exceptional customer service and resolving complex inquiries.
- Trained and mentored new staff on company policies and customer interaction protocols.
- Streamlined communication processes between departments to enhance service efficiency.
- Developed training materials to improve team performance and customer satisfaction metrics.
Teacher
Imagination Station Daycare
Teague, TX
03.2020 - 12.2020
- Designed engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment promoting social and emotional development.
- Implemented daily activities enhancing cognitive and motor skills in children.
- Collaborated with parents to provide progress updates and address concerns.
Driver
Hallcon
Teague, TX
09.2019 - 03.2020
- Operated delivery vehicles to ensure timely transportation of goods.
- Conducted routine vehicle inspections for safety compliance and maintenance needs.
- Managed navigation and route planning to optimize delivery efficiency.
- Assisted in training new drivers on operational protocols and safety procedures.
Certified Nursing Assistant
Teague Nursing & Rehabilitation
Teague, TX
02.2017 - 03.2018
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient care areas, ensuring a safe environment.
- Collaborated with healthcare team to develop individualized care plans for patients.
Customer Service Manager
Walmart
Columbus, Georgia
11.2015 - 10.2016
- Led customer service team, enhancing response times and improving overall satisfaction ratings.
- Implemented training programs for staff, resulting in increased product knowledge and service efficiency.
- Developed and streamlined customer feedback processes, ensuring swift resolution of issues.
- Analyzed service metrics to identify trends, driving strategic improvements in operations.
Education
High School Diploma -
Tri-County High
Buena Vista, GaSkills
Customer service
Time management
Attention to detail
Computer skills
Leadership qualities
Customer interaction
Workplace safety
Cash handling
Customer engagement
Decision-making
Complex Problem-solving
Courteous and professional
Timeline
Entertainment Associate
Walmart
10.2023 - Current
Customer Service Lead
Murphy USA
09.2022 - 06.2023
Teacher
Imagination Station Daycare
03.2020 - 12.2020
Driver
Hallcon
09.2019 - 03.2020
Certified Nursing Assistant
Teague Nursing & Rehabilitation
02.2017 - 03.2018
Customer Service Manager
Walmart
11.2015 - 10.2016
High School Diploma -
Tri-County High