Crystal Cox
Clermont,FL
Summary
Customer-focused Retail Associate with a strong understanding of retail dynamics and customer service standards. Proven ability to provide quality product recommendations and solutions to exceed customer expectations. Committed to driving strong sales through executing sales, service, and customer experience initiatives. Compassionate professional adept at caring for physically challenged, bedridden, and memory-impaired patients. Skilled in providing emotional support to enhance patient well-being. Proficient in assisting with daily hygiene tasks.
Overview
13
13
years of professional experience
Work History
Sales Associate/ Assistant Manager
7-Eleven
11.2019 - Current
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Conducted inventories regularly to track stock levels.
- Maintained cleanliness of store environment including floors, windows, and displays.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
CSS
Massey Services
02.2025 - 01.2026
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered calls during shifts to meet fast-paced call center demands.
- Detailed payment options and explained price, receipt and billing details to customers.
- Made outbound calls for collections/ Q&A
- Identified and resolved discrepancies and errors in customer accounts.
Sales Lead
Badcock Home Furniture & More
06.2022 - 12.2023
- Created and maintained detailed records of inventory, sales, and customer service data
- Researched and implemented new sales techniques to boost customer loyalty
- Proven record of success in meeting and exceeding sales targets
- Strong knowledge of the company's products and services
- Excellent customer service and communication skills
- Developed relationships with current and potential customers to generate new business
- Trained and supervised new sales associates on store policies and procedures
- Implemented strategies to increase sales and customer satisfaction
- Provided excellent customer service and resolved customer complaints in a timely manner
- Welcomed customers into store, answered questions, and provided assistance with product selection
- Processed payments using a cash register, debit, and credit card machines
- Maintained store appearance by restocking shelves, organizing merchandise, and cleaning
PSW (CNA)
Helen Henderson Care Centre
11.2012 - 02.2018
- Assisted in daily activities such as bathing, eating, dressing and mobility
- Administered medications and documented patient vitals
- Performed basic patient care duties such as changing bed linens, taking blood pressure, and monitoring oxygen levels
- Assisted patients with activities of daily living (ADLs) such as dressing, grooming, and exercise
- Provided emotional support and social interaction to patients and families
- Communicated with the care team to coordinate patient care
Education
PSW (CNA) Diploma -
Trillium College
Kingston, Ontario, Canada10.2012
High School - undefined
St. John Catholic High School
Perth, Ontario, Canada06.2007
Skills
- Reliable team member
- Independent decision-making
- Committed to helping others
- Effective multitasking
- Thrives under pressure
- Effective time management
- Driven individual
- Effective listening skills
Additional Information - Note
From March 2018 to July 2019, I moved from Canada to Florida, until I had the appropriate documentation, I was unable to work and drive.
Timeline
CSS
Massey Services
02.2025 - 01.2026
Sales Lead
Badcock Home Furniture & More
06.2022 - 12.2023
Sales Associate/ Assistant Manager
7-Eleven
11.2019 - Current
PSW (CNA)
Helen Henderson Care Centre
11.2012 - 02.2018
High School - undefined
St. John Catholic High School
PSW (CNA) Diploma -
Trillium College