Crystal Crawford
Lubbock,TX
Summary
Compassionate Certified Nursing Assistant committed to addressing medical and personal needs of patients. Proven track record in delivering high-quality care to diverse populations. Strong focus on patient safety and satisfaction with facility services. Recognized for exceptional bedside manner and efficient charting skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Services Supervisor
The Legacy at South Plains
Lubbock, TX
05.2023 - Current
- Organized special events designed to foster relationships among residents while promoting positive community relations.
- Conducted training sessions for new staff members in order to promote a professional environment.
- Assisted in the development of departmental policies and procedures.
- Analyzed trends related to resident satisfaction surveys in order to identify areas needing improvement or additional attention.
- Participated in outreach efforts aimed at raising awareness of our resident services program among potential clients.
- Developed strategies for responding effectively to emergency situations involving residents or their families.
- Provided assistance in resolving conflicts between residents or between residents and other departments within the organization.
- Coordinated and supervised the daily operations of the Resident Services Department.
- Facilitated communication between various stakeholders involved in resident services initiatives.
- Maintained detailed records of all services provided by the department in order to facilitate efficient data retrieval when needed.
- Collaborated with other departments within the organization in order to identify areas where improved coordination could enhance overall service delivery.
- Established strong working relationships with external organizations such as government agencies or social service providers in order to maximize available resources for our residents.
- Ensured that all necessary paperwork was completed accurately prior to submitting it for approval by higher-level management personnel.
Medication Aide
Shiftkey
Lubbock, TX
02.2021 - Current
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Verified the identity of the patient receiving medication prior to administration.
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
Certified Nursing Assistant
Shiftkey
Lubbock , TX
02.2021 - Current
- Cleaned and sanitized patient rooms according to established protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Provided emotional support to patients and families during difficult times.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Responded quickly to emergency situations involving sudden illness or injury.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Reported changes in patient condition to registered nurse or physician.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Administered medications as directed by registered nurse or physician.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Transported patients to treatment units, using wheelchair or stretcher.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Medication Aide
Raider Ranch
Lubbock, TX
02.2021 - 12.2023
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Verified the identity of the patient receiving medication prior to administration.
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
Certified Nursing Assistant
Lakeridge Health
Lubbock , TX
01.2021 - 11.2023
- Cleaned and sanitized patient rooms according to established protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Provided emotional support to patients and families during difficult times.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Responded quickly to emergency situations involving sudden illness or injury.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Caregiver
Dept of Veterans Affairs
Lubbock, TX
03.2015 - 06.2022
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Certified Medical Assistant
Urgent Care Centre
Lubbock, TX
02.2019 - 06.2021
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Administered injections under the direction of a physician or nurse practitioner.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Processed payments from patients accurately using cash registers or computerized systems.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Education
Medical Assistant
Lubbock Medical Assistant School
Lubbock, TX01-2019
Post High School
Post, TX05-2005
Associate of Applied Science - Criminal Justice
Odessa College
Odessa, TXSome College (No Degree) - Physical Therapy
South Plains College
Levelland, TXSome College (No Degree) -
Western Texas College
Business Administration Skills
- Event planning
- Conflict resolution
- Emergency response
- Data analysis
- Policy development
- Stakeholder communication
- Record keeping
- Team leadership
- Customer service
- Relationship building
- Resident advocacy
- Quality improvement
- Health and safety
- Vital signs monitoring
- Medication administration
- Patient care
- Staff training
- Event coordination
- Communication skills
- Time management
- Client relationship management
- Dementia and Alzheimer's care
- Patient management
- Positioning patients
- Vital sign recording
- Basic life support
- Patient-focused care
- EMR / EHR
- Supporting personal needs
- Medical records management
- Compassionate caregiver
- Condition monitoring
- Chronic disease management
- Alzheimer's and dementia care
- Blood glucose testing
- Wound care specialist
- Specimen collection
- Urinary catheter care
- Bedside manner
- Performing patient intakes
- Collecting vital signs
- Database administration
- Indirect patient care
- Feeding assistance
- Documentation expert
- Medical terminology
- Outpatient care
- Compassionate
- Patient lifting
- Transporting patients
- Trustworthy companion
- Ambulation assistance
- Monitoring fluids
- Quick problem solver
- Responding to emergencies
- Bathing assistance
- Calm and level-headed under duress
- Patient assessments
- Medical office administration
- Patient relations
- Case management
- Geriatric care
- Activity coordination
- Mobility assistance
- Complex Problem-solving
- Catheter change and preparation
Certification
- Certified Medical Assistant
- Certified Medication Aide
- Certified Nurse Assistant
Timeline
Resident Services Supervisor
The Legacy at South Plains
05.2023 - Current
Medication Aide
Shiftkey
02.2021 - Current
Certified Nursing Assistant
Shiftkey
02.2021 - Current
Medication Aide
Raider Ranch
02.2021 - 12.2023
Certified Nursing Assistant
Lakeridge Health
01.2021 - 11.2023
Certified Medical Assistant
Urgent Care Centre
02.2019 - 06.2021
Caregiver
Dept of Veterans Affairs
03.2015 - 06.2022
Medical Assistant
Lubbock Medical Assistant School
Post High School
Associate of Applied Science - Criminal Justice
Odessa College
Some College (No Degree) - Physical Therapy
South Plains College
Some College (No Degree) -
Western Texas College