CRYSTAL CRAWFORD BASS, BSN, RN
Elon,North Carolina
Summary
BSN-prepared Registered Nurse with 22+ years of progressive clinical excellence spanning perioperative services, acute medical-surgical care, case management, hospice, palliative care, and rehabilitation. Proven leader in complex care coordination, patient advocacy, and evidence-based practice across diverse healthcare settings. Expert in care transitions, chronic disease management, motivational interviewing, and quality improvement initiatives that drive measurable outcomes. Skilled at building trusting relationships with diverse patient populations, mentoring nursing staff, and collaborating with interdisciplinary teams to deliver exceptional patient-centered care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Staff RN Perioperative Services (Pre-Op & PACU)
Cone Health
Burlington, NC
01.2022 - 01.2026
- Performed comprehensive preoperative assessments and delivered post-anesthesia recovery care for 1520 surgical inpatients daily across general, orthopedic, cardiac, and neurosurgical procedures
- Monitored hemodynamic stability, airway patency, and pain management in immediate post-anesthesia phase, reducing recovery complications by proactive early intervention
- Collaborated with multidisciplinary surgical teams-surgeons, anesthesiologists, and OR staff-to ensure seamless continuity of care and surgical safety protocols
- Educated patients and families on surgical expectations, discharge criteria, and home recovery instructions, improving patient satisfaction scores
- Maintained strict adherence to infection control, medication reconciliation, and Joint Commission patient safety standards
Staff RN Medical-Surgical Unit
Alamance Regional Medical Center
Burlington, NC
01.2017 - 01.2022
- Delivered acute nursing care to 57 high-acuity medical and post-surgical patients per shift in fast-paced 36-bed telemetry unit
- Administered IV therapies, blood products, and titrated vasoactive drips while monitoring continuous cardiac telemetry for early detection of arrhythmias
- Provided post-operative care including wound management, pain control, and mobility progression to facilitate discharge readiness
- Served as Charge Nurse, coordinating unit operations, staffing assignments, and mentoring team of 1215 nurses during evening and night shifts
- Preceptor for new graduate nurses, onboarding 8+ RNs and ensuring competency in unit protocols, EMR documentation, and clinical skills
- Active member of Shared Governance Council, contributing to policy development, quality improvement initiatives, and evidence-based practice implementation
RN Case Manager Home Health, Hospice & Palliative Care
Hospice of Alamance-Caswell
Burlington, NC
01.2005 - 01.2017
- Managed population health caseload of 2025 patients with chronic conditions (CHF, COPD, diabetes, cancer, dementia), conducting comprehensive OASIS assessments to identify medical, psychosocial, behavioral, and spiritual needs
- Reduced 30-day hospital readmissions by 18% through proactive care transitions, early intervention, patient/caregiver education, and systematic monitoring of post-discharge care plans
- Utilized motivational interviewing and patient-centric partnership approach to assess readiness for change, improve medication adherence, and support self-management of chronic disease
- Coordinated seamless transitions of care from hospital to home, collaborating with physicians, specialists, PT, OT, social workers, and home health aides to minimize care fragmentation
- Applied data-driven quality improvement: accessed patient medical records, claims data, and program metrics to target high-risk patients for outreach and evidence-based interventions
- Facilitated advance care planning and goals-of-care discussions, ensuring patient preferences and support systems were central to decision-making
- Maintained 100% compliance with Medicare/Medicaid regulations, CMS guidelines, Joint Commission standards, and state survey requirements during annual audits
Staff RN Physical Rehabilitation
UNC Health
Chapel Hill, NC
01.2004 - 01.2007
- Provided comprehensive nursing care for stroke, orthopedic trauma, spinal cord injury, and neurological rehabilitation patients on 28-bed inpatient unit
- Developed individualized, evidence-based care plans in collaboration with interdisciplinary teams (PT, OT, speech therapy, physiatry) to maximize functional recovery and transition readiness
- Educated patients and families on disease process, rehabilitation goals, adaptive equipment, and community reintegration, assessing learning needs and tailoring teaching approaches
- Administered complex medication regimens, managed wound care, tracheostomy care, enteral feeding, and assisted with progressive mobility protocols to promote safe discharge transitions
Education
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Greensboro, NCBachelor of Science - Business Administration
Elon College
Elon, NCAssociate of Science - Nursing
Alamance Community College
Burlington, NCSkills
- Clinical Excellence
- Acute & Chronic Disease Management
- Perioperative & PACU Nursing
- Case Management & Care Coordination
- Hospice, Palliative & End-of-Life Care
- Population Health Management
- Leadership & Collaboration
- Interdisciplinary Team Leadership
- Charge Nurse & Unit Coordination
- Preceptor & Mentor for New Nurses
- Shared Governance Council Participation
- Patient & Family Advocacy
- Assessment & Intervention
- Comprehensive Patient Assessment
- Systems & Compliance
- Electronic Medical Records (Epic, Cerner)
- Motivational Interviewing & Active Listening
- Regulatory Compliance (CMS, Joint Commission)
- Pre/Post-Operative Care & Monitoring
- Data Analysis & Quality Improvement
- Wound Care, IV Therapy & Medication Titration
- Medicare/Medicaid Documentation
- Telemetry & Hemodynamic Monitoring
- Claims Data Review & Program Metrics
- Organized and motivated by fast-paced environments with proven ability to manage multiple tasks, projects, and patient caseloads simultaneously while maintaining exceptional attention to detail
- Exceptional clinical assessment and critical thinking skills with ability to quickly review records, identify patient needs, and implement timely, evidence-based interventions
- Strong motivational interviewing, active listening, and conflict-resolution skills that build effective, trusting therapeutic relationships with patients, families, and care teams
- Proficient with technology and data systems including Epic, Cerner, claims data, and program metrics for efficient documentation, trend analysis, and quality improvement
- Compassionate bedside manner with holistic care approach that honors patient preferences, cultural sensitivity, and individualized goals of care
- Self-directed and adaptable to continuous change, demonstrating confidence, political savvy, and decisive judgment in complex clinical situations
- Proven leadership and mentorship abilities, successfully onboarding, coaching, and developing new graduate nurses and interdisciplinary team members
- Commitment to evidence-based practice, regulatory excellence, community health promotion, and lifelong professional development
Certification
- Registered Nurse North Carolina, License # 196370
- Basic Life Support (BLS) Current
- Advanced Cardiovascular Life Support (ACLS) Current
Timeline
Staff RN Perioperative Services (Pre-Op & PACU)
Cone Health
01.2022 - 01.2026
Staff RN Medical-Surgical Unit
Alamance Regional Medical Center
01.2017 - 01.2022
RN Case Manager Home Health, Hospice & Palliative Care
Hospice of Alamance-Caswell
01.2005 - 01.2017
Staff RN Physical Rehabilitation
UNC Health
01.2004 - 01.2007
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Bachelor of Science - Business Administration
Elon College
Associate of Science - Nursing
Alamance Community College