Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Crystal Crouse
Customer Service
Chilhowie,VA
Summary
Overview
17
years of professional experience
Work History
Myself, VA
Homemaker
06.2017 - Current
Job overview
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
McDonald'sRural Retreat, VA
Customer Service Representative
05.2017 - 06.2017
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Woodgrain Millwork IncMarion, VA
General Manufacturer
07.2013 - 10.2016
Job overview
- Performed quality assurance on products and removed faulty or damaged items.
- Packaged and labeled finished products for shipment.
- Cleaned and calibrated equipment to promote efficiency and minimize mistakes.
- Gathered needed raw materials and assembled machinery parts.
- Removed obstructions and safety hazards from workstations to promote safety.
- Adjusted machine controls, speeds and temperatures to develop products according to specifications.
- Trained new employees regarding equipment operation and product assembly.
Food CityChilhowie, VA
Cake Decorating
09.2010 - 02.2011
Job overview
- Provided demonstrations and instruction on cake decorating techniques to students of all skill levels.
- Assisted with cake decorating tasks including icing and fondant work.
- Managed inventory of all cake decorating supplies and equipment.
- Kept up-to-date with new trends in cake decorating techniques through research or classes.
- Utilized various baking tools such as rolling pins, cookie cutters and cake decorating tips.
- Organized and maintained cake decorating supplies such as piping bags, nozzles, cutters and molds.
- Provided guidance to other team members regarding proper cake decorating techniques.
US SolutionsMarion, VA
Revenue /Call Center Customer Service Representative
05.2007 - 04.2009
Job overview
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Marion Senior High SchoolMarion, VA
High School Diploma
06-1996
University Overview
Virginia Highlands Community CollegeAbingdon, VA
Some College (No Degree) from Liberal Arts and General Studies
University Overview
Skills
- Task Prioritization
- Team Management
- Cultural Awareness
- Leadership
- Organization and Time Management
- Active Listening
- Multitasking
- Quality Assurance
- Self-Directed
Timeline
Homemaker
Myself
06.2017 - Current
Customer Service Representative
McDonald's
05.2017 - 06.2017
General Manufacturer
Woodgrain Millwork Inc
07.2013 - 10.2016
Cake Decorating
Food City
09.2010 - 02.2011
Revenue /Call Center Customer Service Representative
US Solutions
05.2007 - 04.2009
Marion Senior High School
High School Diploma
Virginia Highlands Community College
Some College (No Degree) from Liberal Arts and General Studies
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