Loreithia Thomas
Las Vegas ,NV
Summary
Dynamic professional with proven success in customer service and relationship management. Expertise in regulatory compliance and data entry, ensuring accuracy and operational efficiency. Recognized for reliability and dedication to quality assurance, consistently improving team performance and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Homemaker
Housewife
Las Vegas, Nevada
06.2021 - Current
- Acquired updated knowledge through continuing education and advanced training programs.
- Assisted clients with daily living activities and personal care routines.
- Performed housekeeping tasks to ensure clean environments for clients.
- Executed cooking processes such as charbroiling, sautéing, braising, roasting, and par cooking to prepare flavorful dishes.
Customer Service Representative
Saint Petersburg Times
St. Petersburg, FL
04.2015 - 06.2021
- Processed customer orders to guarantee timely service delivery.
- Maintained accurate records of customer interactions in database system.
- Assisted customers with inquiries regarding subscription services and product offerings.
- Resolved customer complaints by applying established company protocols.
Call Center Customer Service Representative
FACS Group
Clearwater, FL
01.2012 - 04.2015
- Accurately documented customer interactions in CRM software to ensure comprehensive records.
- Managed high-volume incoming calls, delivering exceptional customer service consistently.
- Trained new representatives on call handling procedures and tools to enhance team performance.
- Collaborated with team members to resolve escalated issues efficiently.
Loan Officer
Florida Payday Loans
St. Petersburg, FL
03.2008 - 01.2011
- Managed store branch operations, ensuring efficient opening and closing procedures.
- Evaluated client financial data to assess loan eligibility criteria.
- Reviewed loan applications for accuracy and completeness to mitigate risks.
- Cultivated relationships with potential customers to drive loan business growth.
Property Manager
A Few Wise Men Inc
St. Petersburg, FL
07.2004 - 09.2008
- Oversaw the management of the diverse portfolio of multifamily properties.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Coordinated maintenance requests and scheduled repairs efficiently.
- Assisted in preparing lease agreements and tenant documentation accurately.
Education
Associate of Science - Emergency Administration Management
Saint Petersburg College
12.2024
Certification in Supply Chain Management Principle - Logistics and Supply Chain Management
Saint Petersburg College Workforce
05.2024
Associate of Arts - Business
University of Phoenix
04.2022
CNA 171833 - Certified Nursing Assistant
Florida Department of Nursing
10-2008
Skills
- Typing speed of 50 WPM
- Google Drive proficiency
- Regulatory compliance expertise
- MS Office applications
- Training and development
- Clerical support
- Quality assurance
- Task prioritization
- Dependability and responsibility
- Relationship building
- Data entry skills
- Telephone etiquette
- Computer software proficiency
Affiliations
National Honor Society
Certification
- Emergency Administration Management Certification (Saint Petersburg College) December 2024
- FEMA Department of Homeland Security IS 800 Certification (FEMA) October 2024
- Florida Certified Nursing Assistant (FL Department of Nursing) October 2008
Languages
Spanish
Elementary
References
References available upon request.
Education
other
Timeline
Homemaker
Housewife
06.2021 - Current
Customer Service Representative
Saint Petersburg Times
04.2015 - 06.2021
Call Center Customer Service Representative
FACS Group
01.2012 - 04.2015
Loan Officer
Florida Payday Loans
03.2008 - 01.2011
Property Manager
A Few Wise Men Inc
07.2004 - 09.2008
Associate of Science - Emergency Administration Management
Saint Petersburg College
Certification in Supply Chain Management Principle - Logistics and Supply Chain Management
Saint Petersburg College Workforce
Associate of Arts - Business
University of Phoenix
CNA 171833 - Certified Nursing Assistant
Florida Department of Nursing