Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic
Open To Work

Loreithia Thomas

Las Vegas ,NV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

HomemakerCustomer Service RepresentativeCall Center Customer Service RepresentativeLoan OfficerAssistant Property Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Las Vegas , NVSeattle, WAPhoenix, AZ
Open to relocation: Yes

Salary Range

$45000/yr - $90000/yr

Important To Me

Career advancementCompany CulturePersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time off4-day work weekWork from home optionStock Options / Equity / Profit Sharing401k matchHealthcare benefitsWork-life balanceFlexible work hours

Summary

Dynamic professional with proven success in customer service and relationship management. Expertise in regulatory compliance and data entry, ensuring accuracy and operational efficiency. Recognized for reliability and dedication to quality assurance, consistently improving team performance and customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Homemaker

Housewife
Las Vegas, Nevada
06.2021 - Current
  • Acquired updated knowledge through continuing education and advanced training programs.
  • Assisted clients with daily living activities and personal care routines.
  • Performed housekeeping tasks to ensure clean environments for clients.
  • Executed cooking processes such as charbroiling, sautéing, braising, roasting, and par cooking to prepare flavorful dishes.

Customer Service Representative

Saint Petersburg Times
St. Petersburg, FL
04.2015 - 06.2021
  • Processed customer orders to guarantee timely service delivery.
  • Maintained accurate records of customer interactions in database system.
  • Assisted customers with inquiries regarding subscription services and product offerings.
  • Resolved customer complaints by applying established company protocols.

Call Center Customer Service Representative

FACS Group
Clearwater, FL
01.2012 - 04.2015
  • Accurately documented customer interactions in CRM software to ensure comprehensive records.
  • Managed high-volume incoming calls, delivering exceptional customer service consistently.
  • Trained new representatives on call handling procedures and tools to enhance team performance.
  • Collaborated with team members to resolve escalated issues efficiently.

Loan Officer

Florida Payday Loans
St. Petersburg, FL
03.2008 - 01.2011
  • Managed store branch operations, ensuring efficient opening and closing procedures.
  • Evaluated client financial data to assess loan eligibility criteria.
  • Reviewed loan applications for accuracy and completeness to mitigate risks.
  • Cultivated relationships with potential customers to drive loan business growth.

Assistant Property Manager

A Few Wise Men Inc
St. Petersburg, FL
07.2004 - 09.2008
  • Oversaw the management of the diverse portfolio of multifamily properties.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Coordinated maintenance requests and scheduled repairs efficiently.
  • Assisted in preparing lease agreements and tenant documentation accurately.

Education

Associate of Science - Emergency Administration Management

Saint Petersburg College
Saint Petersburg, FL
12.2024

Certification in Supply Chain Management Principle - Logistics and Supply Chain Management

Saint Petersburg College Workforce
Saint Petersburg, FL
05.2024

Associate of Arts - Business

University of Phoenix
Phoenix, AZ
04.2022

CNA 171833 - Certified Nursing Assistant

Florida Department of Nursing
Tallahassee, FL
10-2008

Skills

  • Typing speed of 50 WPM
  • Google Drive proficiency
  • Regulatory compliance expertise
  • MS Office applications
  • Training and development
  • Clerical support
  • Quality assurance
  • Task prioritization
  • Dependability and responsibility
  • Relationship building
  • Data entry skills
  • Telephone etiquette
  • Computer software proficiency

Affiliations

National Honor Society

Certification

  • Emergency Administration Management Certification (Saint Petersburg College) December 2024
  • FEMA Department of Homeland Security IS 800 Certification (FEMA) October 2024
  • Florida Certified Nursing Assistant (FL Department of Nursing) October 2008

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Homemaker

Housewife
06.2021 - Current

Customer Service Representative

Saint Petersburg Times
04.2015 - 06.2021

Call Center Customer Service Representative

FACS Group
01.2012 - 04.2015

Loan Officer

Florida Payday Loans
03.2008 - 01.2011

Assistant Property Manager

A Few Wise Men Inc
07.2004 - 09.2008

Associate of Science - Emergency Administration Management

Saint Petersburg College

Certification in Supply Chain Management Principle - Logistics and Supply Chain Management

Saint Petersburg College Workforce

Associate of Arts - Business

University of Phoenix

CNA 171833 - Certified Nursing Assistant

Florida Department of Nursing

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