McKayliah (Kay) Hester

The mission of the library is to enhance the life of the community by providing the resources essential for appropriate and proactive response to emerging community education needs and issues.

• Assisted patrons with technology-related questions about computers or devices available within the library.
• Conducted library tours and orientations, familiarizing patrons with library's resources and services.
• Facilitated creative workshops on topics such as Crafting, Drawing, Sculpting and Canva for diverse audiences.
• Coordinated with local organizations and businesses to promote the library''s offerings and foster community partnerships.
• Provided reference assistance to patrons, utilizing various print and digital sources to answer questions accurately and efficiently.

The mission, vision and values are core elements that help define who PNC is as a bank. They guide the company's actions every day, helping to maintain excellence throughout the organization and forge positive relationships with everyone around them.

• Managed daily office operations, including assisting customers scheduling appointments, coordinating meetings, and handling correspondence
• Acted as a liaison between departments, facilitating smooth communication and collaboration
• Responded to phone inquiries and directed calls to appropriate personnel, providing excellent customer service
• 4.5/5 quality average 2023
• Lowered AHT 500+ to 420
• Nominated for ILead by example second quarter 2023

Walter Clinton Jackson Library, founded in 1960, has not only provided educational resources but helped students navigate campus life for many years. It is one of the busiest buildings on the campus.

• Maintained and organized office records, files, and databases for easy access and retrieval
• Assisted in the implementation of improved office procedures, contributing to increased efficiency
• Conducting audits on inventory items and other essential information on file
• Reviewing books and other resources once they're returned to ensure the library receives the right materials by their respective due dates
• Assisted 100+ patron daily in regards to library's computer system and gave instructions for logging into internet