- Music
- Photography
- Mindfulness Practices
- Committed to improving personal fitness through regular participation in [sport]
- Passionate about balancing physical health with mental and emotional wellness
Crystal Curley
Georgetown,TN
Summary
. Operations professional with extensive experience in optimizing business processes and enhancing organizational performance. Proven ability to drive team collaboration and deliver results in dynamic environments. Highly reliable and adaptable, with strong focus on process improvement and operational efficiency.
Overview
9
9
years of professional experience
Work History
Operations Advisor
Whirlpool Corporation
04.2020 - Current
- Trained team members on best practices, boosting their knowledge and skills to improve performance.
- Conducted thorough analyses of operations to identify areas for improvement and recommend solutions. Resulting in cost savings of 300.000+ over 3 years
- Coordinated with external partners such as suppliers or distributors to ensure smooth operations without delays.
- Mentored staff members, providing guidance on career growth opportunities within the organization. Resulting in 27 promotions
- Enhanced customer satisfaction with timely responses to inquiries and resolution of issues.
- Created detailed reports on operational metrics, enabling data-driven decision-making processes.
- Streamlined workflow processes for increased productivity and reduced operational costs.
- Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions openly.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Boosted employee morale through effective communication channels and recognition of achievements, leading to higher retention rates.
- Developed and implemented strategies for optimizing resource allocation, resulting in improved overall performance.
Customer Care Advisor
Whirlpool Corporation
01.2018 - 04.2020
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Introduced new technologies to optimize operational efficiency and improve overall customer experience.
- Coordinated staffing schedules of 32+employees, optimizing resource allocation for peak periods without compromising service quality.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Business Coach
Whirlpool Corporation
01.2016 - 01.2018
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences. Creating 100+ Standard operating processes
- Mentored team members in developing their skills and advancing their careers within the organization.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Coordinated staffing schedules of 25 agents, optimizing resource allocation for peak periods without compromising service quality.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and on-going performance assessment of current employees.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Certificate - Remote Leading
AMA
Online01-2017
Bachelor of Science - Business Administration And Management
Western Michigan University
Kalamazoo, MI06-2016
Certificate - Communications
Michigan State University Extension
Lansing, MI01-2007
Skills
- Leadership Expertise
- Operational Efficiency /Strategic Planning
- Business Analysis
- Budget Management
- Forecasting
- Change Management
- Project Management
- Sales Force Systems
- CRM system proficiency
- Executive management support
- Continuous Improvement
- Communication
Interests
Timeline
Operations Advisor
Whirlpool Corporation
04.2020 - Current
Customer Care Advisor
Whirlpool Corporation
01.2018 - 04.2020
Business Coach
Whirlpool Corporation
01.2016 - 01.2018
Certificate - Remote Leading
AMA
Bachelor of Science - Business Administration And Management
Western Michigan University
Certificate - Communications
Michigan State University Extension
Similar Profiles
JOSEPH LOPRESTIJOSEPH LOPRESTI
Commodity Manager- GSS Lead Service & Fallriver Mfg. at WHIRLPOOL CORPORATIONCommodity Manager- GSS Lead Service & Fallriver Mfg. at WHIRLPOOL CORPORATION
Obidon Abodji WolouObidon Abodji Wolou
First Class Inspector at Whirlpool CorporationFirst Class Inspector at Whirlpool Corporation
Kimberly CopeKimberly Cope
Executive Assistant at Whirlpool CorporationExecutive Assistant at Whirlpool Corporation