Crystal Dauman
Cheektowaga,NY
Summary
Dedicated and punctual team player with a strong track record in cleaning, inventory coordination, and compassionate management of needs. Highly organized and hardworking, complemented by excellent communication and multitasking abilities, ensuring efficiency in fast-paced environments. Detail-oriented with a proactive approach to identifying and resolving issues, focused on optimizing processes and supporting team objectives. Committed to leveraging a fresh perspective, time management expertise, and problem-solving skills to drive team success and contribute to overall organizational growth.
Overview
9
9
years of professional experience
Work History
Server, Bartender, Event Captain
Buffalo Catering Company
03.2021 - Current
- Pack for events such as wedding receptions, wedding showers, baby showers and other large gatherings
- We bring all items needed for the event from linens to glassware, beverages to decorations and anything in between
- We set up every detail for the event, including bar set up with menu, and buffet with all menus and utensils needed
- Each buffet is set up based on the venue and clients' requests
- We use a timeline for cocktail hours, appetizers, dinner, dessert, set-up and breakdown
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained an attractive, clean and organized dining and bar areas.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to clients and guests, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted with inventorying beverage stock and bar supplies.
Receptionist
Eagle Ridge Boarding Kennel
06.2025 - 01.2026
- Scheduled, coordinated and confirmed appointments.
- Answered multiple calls a day, while increasing sales for Daycare, Boarding and Grooming.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained accurate records of pet and client information, appointments, and client communication to enhance service efficiency.
- Resolved customer problems and complaints.
- Collected cash, credit and check payments, processed transactions and updated relevant records.
- Managed front desk operations, ensuring smooth checks.-in and check-out processes for clients and pets.
Legal Secretary/Receptionist
Vallone Law, PLLC
10.2024 - 06.2025
- Screened telephone calls and forwarded to appropriate departments.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Created, indexed, and maintained client binders.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Mainly Real Estate documents
Automotive Detailer
Joe Basil Chevrolet
03.2024 - 10.2024
- We treat every vehicle like it is our own and ensure the customer is more than satisfied with the work performed
- Collected and disposed of trash in vehicle console spaces, trunks and under seats.
- Vacuumed, and shampooed interior of vehicle to remove, dirt, debris and stains.
- Performed thorough cleaning and detailing of vehicles using various types of cleaning solutions and equipment to enhance customer satisfaction.
Cat Care Coordinator/Shelter Manager
Ten Lives Club
09.2021 - 03.2024
- I oversaw the movement and care of all cats that entered the shelter from surrender until adoption
- Handled scheduling of appointments for surrenders, exams, surgeries and cleaning staff
- I helped in creating and updating policies and procedures for shelter practice, as well as communicating with outside clinics and other rescues
- Proper handling of files, returning messages and continued communication among all staff and volunteers was paramount to run a successful shift
- I was the 'go-to' when it came to any movement and care of the cats; whether throughout the shelter, to foster care homes, and to stores and/or events for adoption.
- Monitored, tracked, and conveyed important patient information to vet staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively assisting with the handling of care plans.
- Removed trash and straightened counters to keep shelter area clean and neat; both public and hospital spaces.
- Monitored and inspected staff processes to eliminate hazards posed for both animals and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand adoption opportunities.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to OSHA and general liability.
Server and Key Holder
Texas Road House
02.2017 - 02.2020
- Great customer service to every guest, every time during their dining experience with a friendly smile and attitude while also being a team player with my co-workers
- Greet guests within a minute of them being seated and suggestively sell both food and drink menu, with the knowledge and skills of all items
- As a key holder, an extension of management, ensure the restaurant runs smoothly, the guests all leave with a smile, a thank you, and want to return while positively speaking of our service, food and establishment
- Handle any issues from guests and employees alike, while problem solving quickly.
- Ensuring the employees, front of house staff specifically, have done their cleaning for the end of the night and the restaurant is ready for opening the next day.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
Education
Associate of Applied Science - Criminal Justice
Erie Community College
Buffalo, NY01-2006
High School Diploma -
Kenmore West Senior High School
Kenmore01-2002
Skills
- Document management and organization
- Billing and invoicing
- Systematic and Detailed File Arrangement
- Client Relationship Management
- Office Administrative Communication
- Proficient in MS Office
- Organized Time Management
- Analytical Research Skills
- Proficient in calendar management
- Records Administration
- Empathetic approach
- Determined
Timeline
Receptionist
Eagle Ridge Boarding Kennel
06.2025 - 01.2026
Legal Secretary/Receptionist
Vallone Law, PLLC
10.2024 - 06.2025
Automotive Detailer
Joe Basil Chevrolet
03.2024 - 10.2024
Cat Care Coordinator/Shelter Manager
Ten Lives Club
09.2021 - 03.2024
Server, Bartender, Event Captain
Buffalo Catering Company
03.2021 - Current
Server and Key Holder
Texas Road House
02.2017 - 02.2020
Associate of Applied Science - Criminal Justice
Erie Community College
High School Diploma -
Kenmore West Senior High School
Computer Programs
Microsoft Office
Canva
Smokeball
Gingr
ShelterLuv