Crystal Dawson
Cincinnati,OH
Summary
Expert in Intelligent Citizen Services, leveraging extensive experience in technology-driven roles. Proficient in software development, system administration, and technical support.
Skilled in problem-solving and optimizing performance.
Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Intelligent Citizen Services
Accenture
Cincinnati, OH
10.2021 - Current
- Evaluate customer requirements, and propose suitable collaboration solutions for their businesses.
- Resolve complex customer issues related to the implementation of business collaboration systems.
- Integrate third-party applications with internal systems to improve team productivity.
- Conducts record searches and coordinates with other units on procedural problems involving complex cases.
- Provides technical support for customers on the use of specific business collaboration tools.
- Works effectively in team environments to make the workplace more productive.
Unemployment Claim Specialist
Adecco Staffing
Lawrenceville, GA
03.2021 - 10.2021
- Monitored progress of pending cases in order to ensure timely resolution.
- Determined eligibility for additional benefits based on individual circumstances.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies. Reviewed appeal requests from denied claimants, making determinations based on legal guidelines and individual case factors.
- Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
- Calculated weekly benefit amounts according to established guidelines.
Administrator Coordinator
D. Coleman Interiors
Cincinnati, OH
08.2018 - 03.2021
- Managed the daily operations of the office, including scheduling appointments, ordering supplies, and responding to inquiries.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked inventory levels of office supplies and placed orders when necessary.
- Resolved customer complaints or answered customers' questions.
Education
Associate of Applied Science - Liberal Arts And Sciences
Cincinnati State Technical And Community College
3520 Central Pkwy, Cincinnati, OH 4522308-2015
Skills
- Cross-functional teamwork
- Interpersonal communication
- Critical thinking
- System integration
- Deadline adherence
Custom
TECHNOLOGY PROFICIENCIES
Software: MS Office (Word, Excel, Outlook, PowerPoint, Access, Teams); VMware applications; Snow; Salesforce anti-virus programs, SAP, Microsoft Defender, Core,
Browsers: Chrome; Safari; Firefox; and MS Edge;
Hardware: PCs, Laptops
Timeline
Intelligent Citizen Services
Accenture
10.2021 - Current
Unemployment Claim Specialist
Adecco Staffing
03.2021 - 10.2021
Administrator Coordinator
D. Coleman Interiors
08.2018 - 03.2021
Associate of Applied Science - Liberal Arts And Sciences
Cincinnati State Technical And Community College
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