Crystal D. Guyer
South Mills
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
SMOC
Chesapeake, VA
08.2024 - Current
- Oversee daily office operations to ensure efficiency and productivity
- Coordinate communication between departments to enhance collaboration
- Manage scheduling for all Medical Assistants and Xray techs for 3 Offices
- Train and mentor staff on administrative best practices
- Evaluate vendor services to improve cost-effectiveness and service quality
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversee all office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conduct Regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handle the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitate smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversee facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Develop comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduce costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Optimize office space and storages utilization, leading to more efficient and productive work environment.
- Reduce overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Resolve office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitate a positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT department to upgrade office technology, and or any other IT issues I need to assist with enhancing overall efficiency and data security.
- Implement a training program for new hires, improving their integration into team and productivity.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Hire, manage, develop and train staff, establishe and monitore goals, conductedperformance reviews and administered salaries for staff.
Radiologic Technologist, Full Time
Sports Medicine Orthopedic Center (SMOC)
09.2018 - Current
- Leadership role that requires collaboration with management to ensure our daily work flow is fast and efficient, as well as helping with Tech schedules, clinic coverages daily problem solving.
- Independently operates radiation producing equipment, operates EMR and PACS system that our company currently uses, ( Opal, Evo View and Athena)
- Prepares equipment, patient and or any medication needed to complete procedure.
- Conducts diagnostic studies of patients, to also include any positioning of the patient and equipment in order to demonstrate the correct anatomy.
- Responsible for the set up process for sterile procedures, draws up medications/needles/tools using a sterile field.
- Self-sufficiently operates the C-Arm X-ray machine under the physician during the sterile fluoroscopy procedures.
- Supply manager for medical supplies, in charge of keeping stock count, ordering through Mckesson supplies, ensuring the proper supplies came in, putting stock away.
- DME ordering manager, in charge of keeping stock count for DME equipment, ordering proper amounts needed, ensuring proper amount is received, put away equipment.
- Routinely ensures procedure instruments are thoroughly cleaned and properly sterilized in the Autoclave machine.
- Work alongside physicians and physician assistants daily in an Orthopedic clinic setting, which includes bringing patients to the rooms, triage, take vitals, report patient history to the provider as well as ensure it is properly documented into our Athena health care system.
- Efficiently returning phone calls to patients and discussing their health questions, prescribed medications and making/ cancelling appointments.
- Creating daily clinic charts, charting medications, surgical history, past medical history, ect.
- Cleaning of wounds, removing stitches and or staples from post-surgical wounds, applying proper wound cleaner and coverage of wounds/packing of wounds.
- Assist in fiber glass casting, also removing casts using a cast saw.
- Effectively communicates with patients, fellow employees, physicians and managers.
Radiologic Technologist, Full Time then PRN
NowCare Urgent Care
10.2015 - 04.2021
- Independently creates X-ray- orders and obtains diagnostic x-rays while working directly with Nurses and Doctors. Ensure appropriate x-rays were ordered based on patient symptoms.
- Processes images using a CR machine and archiving images through PACS. Post processing and image evaluation before submitting images. Keeps daily logs of all X-rays.
- Time manages between X-ray exams, taking vital signs, completing tests such as EKGs, Strep Throat, Flu, Mono, HCG Urine, and Urine Dips. As well as documents every test and the results in the daily logs.
- Wound care when necessary, works alongside the Physicians doing stitches, staples, and other procedures.
- Independently completes Drug Screens for Occupational Health, Work. Comp. and personal tests.
- Provides excellent communication between all staff members, as well as ensures the communication between patients and staff is top-notch. Establishes excellent rapport with patients and builds a mutual trust.
- Cleans and stocks the patient rooms, in addition to taking inventory for the urgent Care and ordering the inventory as needed. Also independently puts the inventory order away in accurate places and ensures everything has come in as ordered.
- Helps the front desk patient care advocates with problem solving patient questions, helps check in patients if needed. Assists in answering patient phone calls, also makes patient return phone calls, and results phone calls.
Radiologic Technologist, PRN
Nurses Etc Staffing
02.2017 - 04.2018
- Completes X-ray exams in a timely manner using Digital X-ray equipment, Post Processing, Image Evaluation and PACS. Ensuring safe techniques were used, with ALARA in consideration.
- Works alongside other X-ray Technicians in daily problem solving, completing daily tasks and ensuring all X-ray exams are complete correctly.
- Logs the patient history into Synapse, closes out and marks the exams as complete in a system called CHCS.
- The ability to cover shifts for three different locations, using all different machines and equipment. Staying versatile, open to criticism and learning new and old things.
Radiologic Technologist, Full Time
Jacksonville Mobile Imaging
01.2015 - 05.2015
- Consistently dependable for obtaining top quality diagnostic x-rays using correct positioning, markers, and radiation exposure in a superb timely manner.
- Implemented safety procedures for patients, self, and staff to avoid unnecessary exposure to radiation, as well as obtaining patient trust while in wheelchairs and hospital beds.
- Processed images using a portable DR machine and archiving images through PACS. Post processing and image evaluation was completed before submitting images.
- Communicated with the administrator as technical issues with machines occurred, all while continuing to keep patient and nursing staff calm.
- Executed 5 EKG/ECG exams daily while keeping patient calm and feeling safe by using my excellent communication skills to walk them through the procedure.
- Ensured that all tasks were completed in a professional and compassionate manner.
- Demonstrated excellent communication and teamwork skills while working closely with medical assistants and Orthopedic Doctors by keeping them informed of patient concerns.
Education
Associates of Science - Radiologic Technology
Keiser University
Skills
- Licensed through the Virginia State Board and Registered with the ARRT
- Experience with multiple PACS systems, fixed and portable exams, proper sterilization techniques, image evaluation Experienced with several different EMR systems
- Recognized for team leadership, professional and polite appearance and demeanor Highly focused, goal orientated and proven ability to work in a fast paced environment
- Having a positive energy, being a team player, putting the patient’s interest first and showing compassion to every patient Known for reliability, loyalty and honesty
- Scheduling and calendar management
- Payroll processing
- Inventory control
- Staff hiring
- Training and coaching
- Supply management
- Policy implementation
Certification
- CPR Certified, American Heart Association, Keiser University.
- HIPAA, OSHA BBP/ HIV Training Course Certificates, Keiser University.
- Cyber Awareness Training/ Certificate
- Urinalysis and Breath Alcohol Training/ Certified
Timeline
Office Manager
SMOC
08.2024 - Current
Radiologic Technologist, Full Time
Sports Medicine Orthopedic Center (SMOC)
09.2018 - Current
Radiologic Technologist, PRN
Nurses Etc Staffing
02.2017 - 04.2018
Radiologic Technologist, Full Time then PRN
NowCare Urgent Care
10.2015 - 04.2021
Radiologic Technologist, Full Time
Jacksonville Mobile Imaging
01.2015 - 05.2015
Associates of Science - Radiologic Technology
Keiser University